Upgrade Embedded Voicemail to Voicemail Pro 1

[Inder38]

I have a situation where I need to upgrade my mail system from Embedded Voicemail to Voicemail Pro. I am really not concerned about user's mailboxes, but I am wondering can I get away with not having to re-record all of the Auto Attendant messages? Is there a way to move the current messages in Embedded over to the VM Pro server? System is IPO 500v2 7.0.31

Thanks

 

[tlpeter]

You will need to rerecord them.
There is no way to do this.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Inder38]

OK thanks for the quick reply. It was worth a try.

 

[tlpeter]

Avaya seems not have thought about an upgrade path from embedded to VMPro.


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

You can do it with SysmonDB, you just drag the embedded prompts onto the main window and it will convert to .wav for you

 

[kholladay]

Now if only they would make sysmondb an official tool and not some hidden treasure.

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[hairlessupportmonkey]

Andy will upload it to Drop Box ;-)

ACSS - SME
General Geek

 

[amriddle01]

I think Avaya would not be happy with that, it contains other things they don't like people having access to.

 

[Inder38]

You'd think Avaya would be more accomodating considering their $1150 Preferred Edition (VM Pro) license price. Not only do my customers have to eat that cost, they have to experience frustration while we recreate their call flows from scratch.

My rant for today...

 

[kholladay]

Yes. Best to leave tools like sysmondb to the seasoned professionals in Tier 3.

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[biv343]

This is going to sound amateurish, but I've used one of these before.

http://www.radioshack.com/product/index.jsp?productId=2104040

Connect it inline with a handset, flip the switch to record, connect to the mic input on your laptop, dial the code to play the prompt and record the audio on your PC as a WAV file. While it isn't the greatest quality, its acceptable and sounds fine when calling into the system. It's gotten me out of binds before when the customer leaves and says "have a nice night, see you in the morning" before they re-recorded the AA prompts.

 

[kholladay]

LOL not amateurish at all. We all do what we have to do to get the job done.

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[hairlessupportmonkey]

Actually I was going to suggest doing something like that anyway. easier and fairly pain free.

ACSS - SME
General Geek

 

[amriddle01]

You can make one yourself, we have done it before, you just need to solder the wires from the centre pins of the headset connector to a headphone jack, connect it to your pc mic port and when you need to just press the headset button

 

[biv343]

I did that using a 5410 headset output and fried the sound card input on PC. I'm guessing there is voltage that comes out on the headset port. After the smoke cleared I went to Radio Shack and dropped the $22 and never had a problem again, after I got a new system board in my laptop that is.

 

[amriddle01]

I also just punched down a 600 ohm resistor across the centre pins of a cat5 module and then the left channel pair from a headphone lead on top of that and then patched it into a paging speaker port on the system...just to test if you could output audio to a paging amp etc without a UPAM/PAM 10......you can, my laptop didn't blow up and recorded the audio perfectly

 

[TouchToneTommy]

Do you have an IPO in your own office, with VM Pro?

Call up the customer to listen to the auto attendants, and use your record button to capture it.

Find the wav or use VM/email, and if necessary, use Audacity to edit it.