I have a user that is having problems printing from time to time using a UPD printer. When trying to print a report they get the following error. "There was an error found when printing the document "Name of doc" to Client\computer name#\\\SERENITY\LANIER 5040 [UPD
CL4]
Do you want to retry or cancel the job?
I think they have tried a native driver as well and get the same results.
The report can't be printed again unless they log off the Citrix server then back on to auto create the printer again. This is causing them problems because the report is gererated based on payroll run. Since they can't run the payroll again until the following week they lose this report. What might be causing the printer to stop and error like this?
CL4]Do you want to retry or cancel the job?
I think they have tried a native driver as well and get the same results.
The report can't be printed again unless they log off the Citrix server then back on to auto create the printer again. This is causing them problems because the report is gererated based on payroll run. Since they can't run the payroll again until the following week they lose this report. What might be causing the printer to stop and error like this?