UNIQUE HOME/OFFICE INTERNET ACCESS PROBLEM 3

[reyzen]

This problem is unique and HP teks have tried to solve it:

1. I use my laptop at home and in other places and am able to browse the web using broadband connections and dial up. One of the places is also newtorked and and I hook up to their router --- no Internet access problem.

2. I bring my laptop to get configured to access the Internet thru the company's network at work. The MIS sets it up using a user profile specific to the company settings. The settings are specfic and secure (ie. DNS, etc.) Internet access is successful.

3. I go back home to use my home user profile. I notice the company settings appear on my IE LAN settings as well as my 'Network Connections' LAN settings. I was told to simply clear all these settings in my home profile. NO SUCCESSFUL INTERNET ACCESS.

4. Contacted HP teks to help me. Finally, they recommended I set-up two harware profiles which might solve the problem. It did not. As of now, I need to system restore each time I either go to work or get back home just to have Internet access at home, or at work.

NOTE: When the problem arises where IE cannot display websites, I test via ping the IP addresses of these websites and they do ping. I also see successful IP settings changes thru IPCONFIG whenever I go to work or come back home. Also note that standard procedures to try to repair the problem have already been tried to no avail.

THIS IS A MAJOR CHALLENGE. PLEASE HELP ME.

 

[GlenJohnson]

Does the profile the company sets up change your IE security settings so you can't go certain places? Can you get to your companies web site from home? How about ipconfig /release then ipconfig /renew? Does that get you up and running? Good luck.

Glen A. Johnson
"Fall seven times, stand up eight."
Proverb

Want to get great answers to your Tek-Tips questions? Have a look at FAQ219-2884

 

[jsentelle]

Check your IE settings to see if your company is using a proxy server. Go to:Tools/Internet Options/Connections/Lan Settings. Uncheck the "Use Proxy Server" box if it checked. What OS are you using on your laptop?

Good Luck!

 

[bcastner]

Hardware profiles will not help, I am surprised by that response.

If your client OS is Win2k, or XP, Microsoft provides the Netsh.exe utility to handle exactly your issue. It allows you to preserve your TCP/IP settings in a "dump" file, and restore from these saved profiles. Daniel Petri has a clear step-by-step guide to using Netsh:

http://www.petri.co.il/configure_tcp_ip_from_cmd.htm

If there is a lot of customized mapped drive or printer detail in each of the network sites, there are several inexpensive Third-Party utilities that make the job easy. Two I have used and can recommend:

NetSwitcher

http://www.netswitcher.com

Mobile NetSwitch

http://www.mobilenetswitch.com/

 

[Whoheard]

Are you using DHCP at work and at home? Static?

If you are able to ping a site by IP address then it sounds like you have a DNS issue. You say that you clear the LAN settings while at home. Do you add your home ISP DNS entries into your LAN settings after that?

Let me know.

bob

I know what I know and that's all I know.