Unexplained intrusion on call

[gntsfan8690]

I received an email from a customer showing me what one of his staff members experienced. Basically, the user was on a call with an outside caller when he suddenly heard a beep. A few minutes after hearing the beep, a very low voice said "can you hear me?"; he responded "yes I can hear you". The mystery person said she was looking for a department. When he looked at the display on the telephone, it indicated that they were somehow in a conference call. He politely told the woman to hang up and try again. When she hung up, it disconnected him from the party with whom he was in a conversation with prior to this event.

This is multi-site set up, all sites tied together by fiber, and all sites can 4-digit dial between locations. The event this user experienced is consistent with call intrusion, however we did not set up a call intrusion button on any users' phones, and I don't believe there is a default short code that could accidentally be dialed to make this happen. We are running 6.0.14. The user who experienced the intrusion is on analog (centrex) lines, while the mystery caller was most likely calling from a site where the IP Office is on PRI dialtone.

Any ideas what happened here? Unfortunately we have no idea which extension this mystery call came from.

 

[DennyHeack]

Digital or IP phone's?

 

[gntsfan8690]

Combination. A bunch of the sites are on IP Phones (1616's) while there are others on digital (1408 or 5410). The user whose call was intruded on was using a 5410. It's unknown what type of phone the mystery user was on.

 

[tlpeter]

It sounds like it happened somewhere at the providers site.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[gntsfan8690]

Don't think it's that because the intruding caller was looking for a department that is on the network.

Does anyone think this mystery user dialed one of the call steal short codes by accident because she was used to using centrex on her old Merlin system to reach an office at another site? I don't know how it works exactly when it's in the action of being use, but the fact the guy lost his call when she disconnected leads me to believe this is a possibility.

 

[Bas1234]

Do you have a short code "Priority Call" pointed to a huntgroup or extension?

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It works! Now if only I could remember what I did...

Dain Bramaged
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