unconditional call forwarding not working

[azrael2000]

Hi all.

I have an ip office 500 v2, running 10.0.5.0.4.

The incoming call route is sent to the extension 229.

This extension is unconditionally call forwarded to another extension 202. The users have lines appearances on their phones (not MY choice, what the customer wanted).

When the call comes in, the extension 229 never shows forwarding to the other extension in SSA.

Any ideas?

Regards

 

[snowman50]

Have you tried removing the line appearances and see what happens.
the line appearance is probably your issue

 

[teletechman]

Add the user to a group that the lines a ringing at. It will not forward as they are not ringing a CE button, if I remember correctly.
Mike

 

[amriddle01]

not MY choice, what the customer wanted

It was, I don't tell the customer it's an option, and if they ask I say no it can't.
Because functionally speaking, it really can't when it boils down to it

 

[azrael2000]

Thanks for all the responses.

I did get what they wanted to work; I took the lines off of their phones, added 8 CA's (one for each line), in the ICR put the Main Group with one member, the Receptionist, who was call forwarded via the phone.

amriddle01: as to your response, when I am asked to do something like this, and I say it can't / shouldn't be done, no one listens. Then the fur hits the fan.

Long story short: "Difficult I do today; the impossible is in R&D".

thanks for the help again guys!

 

[IPGuru]

you probably don't need 8 CA keys for this

try to drag your customer into the 19th century regarding telephone operations & they ill eventuylay thank you for it.



Do things on the cheap & it will cost you dear

 

[Telecomboy]

Instead of 8 CA buttons I usually move them to Park Buttons. Similar functionality as showing the lines for them then when they put them on Park. Instead of pickup line 3 they pickup Park 3.

 

[sizbut]

If you read the help on how line appearance buttons are treated, you'll see that line appearances directed from ICR to a particular user will not follow that user's forwarding settings. Has been that way since day 1 of IP Office line appearances.

Stuck in a never ending cycle of file copying.

 

[RocketJTech]

I recommend 3 CA buttons plus Park buttons, one to carry the first call, one to receive a second call (1st call on hold), and a 3rd for transferring that second call. Receiving and transferring a call takes two CA's. I also recommend reserving the last CA for outgoing (search the HELP section of Manager) If a customer insists on Line Appearances, I set them up to NOT ring. Then, they still have to come in on a CA, using call routing, but the customer can select or monitor a specific line. I try to be flexible for the customer, while at the same time, educate them. If the customer understands the "WHY" they usually come around.

Thanks to technology, we can instantly communicate across the world, but it still doesn't help us know what to say.

 

[budbyrd]

For our customers who insist on having 'lines' on their phones I name the appearances... Line 1 etc...

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[azrael2000]

budbyrd:

That is a COOL idea!

Regards

 

[teletechman]

The problem from using budbyrd's idea is when the customer puts a call on hold and no one else can see it. You can use appearance buttons and line buttons to have this work. The only draw back is it will ring both the line and the CA.
Mike

 

[budbyrd]

I also give them Park buttons labled 'Hold'. An illusion is reality if you accept it to be so...

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'