Unable to register Grandstream GXV3370 on AVAYA IP office

[smartedge1]

We have an IP office Release 11.0 SP 4 with 3rd party endpoint licenses . We are trying to register some grandstream phones on AVAYA but its not registering . We created a sip user on IP office with extension and user password defined on both Ip office and the grandstream phone but it is not registering . I can ping the AVAYA ip office from the phone and vice versa but no luck .
Can someone advice what i am missing ?.

 

[sizbut]

The user password isn't used for IP phone registraion.

Create a matching SIP extension with the same extension number as the user and a phone password. That phone password is used for initial phone registration.

NB. By default the system will block silly passwords like 0000 from registering.

Stuck in a never ending cycle of file copying.

 

[smartedge1]

Yes i did that already and its not working . Can you advise what filter i need to enable on system monitor to see sip registration attempt logs ?.

 

[sizbut]

You have enabled SIP registrar, etc, etc.

https://ipofficekb.avaya.com/busine...sipphoneinst/generic_installation_process.htm

Stuck in a never ending cycle of file copying.

 

[janni78]

3rd party SIP phones uses the Users Login Code as password.

"Trying is the first step to failure..." - Homer

 

[teletechman]

run the default monitor with the SIP set to verbose and registration and options option checked. This will give you the trace you are looking for.
Mike