Unable to open attachments

[prha]

I have a user who cannot open any attachment on their emails. They are using NT4 w/s sp6a with outlook 2000. They can right click the file, save it and open it that way but not from the email. An error message appears that says "the system cannot find the file specified"
Does anyone know what to do? I cannot find any answers that have solved the issue.
This has only recently happened after changing from ISDN to ADSL

 

[joegz]

Look at HKEY_CU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders look at the entry for Personal. This is the directory where attachments should be saved to or at least the directory where it will start from. See if the path being called here is valid. joegz
"Sometimes you just need to find out what it's not first to figure out what it is."