Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Unable to make or receive calls on sip trunk

Status
Not open for further replies.
j_redhead

j_redhead

Technical User
Joined
Aug 13, 2021
Messages
24
Location
TT
Good day,

I recently taken on a new client with an IPO that was relocated from one office to another location. They have added a sip trunk, the trunk has been configured and shows idle state in system status. However I am unable to make nor receive calls. On incoming calls I am getting an error message stating "the number you have dialed is not in service".

The service provider has stated that all configurations on their side is good which I find hard to believe as incoming calls are not even ringing at all. I have run a monitor trace which is attached below. Also the system status shows some sort of activity when the line is called where the time in state is reset as if it is attempting to initiate the call.
 
Sort by date Sort by votes
12:12:44 422059440mS RES: Mon 15/11/2021 12:12:43 FreeMem=55593080 (Heap=55278100(3) + Cache=314980) MemObjs=11749(Max 12482) CMMsg=4(7) Buff=5200 1349 1000 7444 5 Links=56105(58000) BTree=14178 CPU=04.51% CPUStats=13.98%/5/20/2525/17278/20019/00.00%/1/
02.54% MCR=0 MCW=0
12:12:44 422059441mS RES2: IP 500 V2 9.1.0.0 build 437 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=66 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=23(TLS=3) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
12:12:44 422059441mS RES4: XML MemObjs=63 PoolMem=4876404(2) FreeMem=4861100(0)
12:12:44 422059441mS RES5: CLog MemObjs=345 FreePoolMem(Objs)=8060(155) TotalMem=129600
12:12:45 422060704mS ERR: EVM 6p1 upgrade file clips missing: ENG
12:12:45 422060704mS ERR: Park & Page 8p0 upgrade file clips missing: ENG
12:12:45 422060707mS ERR: EVM 9p0 upgrade file clips missing: ENG
12:12:45 422060707mS ERR: EVM 9p1 upgrade file clips missing: ENG
12:12:45 422060715mS ERR: EVM 7p0 upgrade file clips missing: ENG
12:12:45 422060739mS ERR: EVM Intuity 8p0 upgrade file clips missing: ENG
12:12:45 422060741mS ERR: EVM Intuity clips A 8p0 upgrade file clips missing: ENG
12:12:47 422062977mS SIP Rx: UDP 172.29.0.5:5060 -> 192.168.145.40:5060
INVITE sip:6094055@192.168.145.40 SIP/2.0
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
To: <sip:6094055@192.168.145.40>
Contact: <sip:asterisk@172.29.0.5:5060>
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 INVITE
Allow: OPTIONS, REGISTER, SUBSCRIBE, NOTIFY, PUBLISH, INVITE, ACK, BYE, CANCEL, UPDATE, PRACK, MESSAGE, REFER
Supported: 100rel, timer, replaces, norefersub, histinfo
Session-Expires: 1800
Min-SE: 90
Max-Forwards: 70
User-Agent: FPBX-15.0.17.62(16.17.0)
Content-Type: application/sdp
Content-Length: 333

v=0
o=- 522317520 522317520 IN IP4 172.29.0.5
s=Asterisk
c=IN IP4 172.29.0.5
t=0 0
m=audio 18456 RTP/AVP 0 8 3 111 9 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:111 G726-32/8000
a=rtpmap:9 G722/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=maxptime:150
a=sendrecv
12:12:47 422062981mS SIP Call Rx: 17
INVITE sip:6094055@192.168.145.40 SIP/2.0
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
To: <sip:6094055@192.168.145.40>
Contact: <sip:asterisk@172.29.0.5:5060>
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 INVITE
Allow: OPTIONS, REGISTER, SUBSCRIBE, NOTIFY, PUBLISH, INVITE, ACK, BYE, CANCEL, UPDATE, PRACK, MESSAGE, REFER
Supported: 100rel, timer, replaces, norefersub, histinfo
Session-Expires: 1800
Min-SE: 90
Max-Forwards: 70
User-Agent: FPBX-15.0.17.62(16.17.0)
Content-Type: application/sdp
Content-Length: 333

v=0
o=- 522317520 522317520 IN IP4 172.29.0.5
s=Asterisk
c=IN IP4 172.29.0.5
t=0 0
m=audio 18456 RTP/AVP 0 8 3 111 9 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:111 G726-32/8000
a=rtpmap:9 G722/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=maxptime:150
a=sendrecv
12:12:47 422062982mS Sip: SIP Line (17): sip_trunk_config_items 00020001, voip.flags 00000948
12:12:47 422062982mS Sip: SIPDialog f17bafec created, dialogs 1
12:12:47 422062983mS Stun: Info: Line 17: Not using STUN for media in this case.
12:12:47 422062983mS Sip: SIP Line (17): License, Valid 1, Available 4, Consumed 0
12:12:47 422062984mS Sip: SIPTrunkEndpointDialogOwner::SetRemoteAddressForRequest from 172.29.0.5:5060 to 172.29.0.5:5060
12:12:47 422062984mS Sip: SIPTrunkEndpointDialogOwner::SetRemoteAddressForResponse from 172.29.0.5:5060 to 172.29.0.5:5060
12:12:47 422062986mS SIP Call Tx: 17
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.1.0.0 build 437
To: <sip:6094055@192.168.145.40>;tag=9d4e9f080d0cbcf0
Content-Length: 0

12:12:47 422062986mS SIP Tx: UDP 192.168.145.40:5060 -> 172.29.0.5:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.1.0.0 build 437
To: <sip:6094055@192.168.145.40>;tag=9d4e9f080d0cbcf0
Content-Length: 0

12:12:47 422062987mS Sip: c0a80205000007e5 17.2021.1 -1 SIPTrunk Endpoint(f17bafec) Present Call, no match (6094055) from URI in To header or (6094055) from request URI
12:12:47 422062988mS SIP Call Tx: 17
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.1.0.0 build 437
Reason: Q.850;cause=1;text="Unallocated (unassigned) number"
To: <sip:6094055@192.168.145.40>;tag=9d4e9f080d0cbcf0
Content-Length: 0

12:12:47 422062989mS SIP Tx: UDP 192.168.145.40:5060 -> 172.29.0.5:5060
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.1.0.0 build 437
Reason: Q.850;cause=1;text="Unallocated (unassigned) number"
To: <sip:6094055@192.168.145.40>;tag=9d4e9f080d0cbcf0
Content-Length: 0

12:12:47 422062993mS SIP Rx: UDP 172.29.0.5:5060 -> 192.168.145.40:5060
ACK sip:6094055@192.168.145.40 SIP/2.0
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
To: <sip:6094055@192.168.145.40>;tag=9d4e9f080d0cbcf0
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 ACK
Max-Forwards: 70
User-Agent: FPBX-15.0.17.62(16.17.0)
Content-Length: 0

12:12:47 422062995mS SIP Call Rx: 17
ACK sip:6094055@192.168.145.40 SIP/2.0
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
To: <sip:6094055@192.168.145.40>;tag=9d4e9f080d0cbcf0
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 ACK
Max-Forwards: 70
User-Agent: FPBX-15.0.17.62(16.17.0)
Content-Length: 0

12:12:48 422063995mS Sip: SIPDialog f17bafec deleted, dialogs 0
12:12:50 422065892mS RES: Mon 15/11/2021 12:12:50 FreeMem=55556436 (Heap=55239812(4) + Cache=316624) MemObjs=11846(Max 12482) CMMsg=4(7) Buff=5200 1350 1000 7444 5 Links=56105(58000) BTree=14178 CPU=11.28% CPUStats=04.78%/1/3/2525/19210/20019/00.00%/0/0
2.49% MCR=0 MCW=0
12:12:50 422065893mS RES2: IP 500 V2 9.1.0.0 build 437 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=68 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=23(TLS=3) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
12:12:50 422065893mS RES4: XML MemObjs=63 PoolMem=4876404(2) FreeMem=4861100(0)
12:12:50 422065893mS RES5: CLog MemObjs=345 FreePoolMem(Objs)=8060(155) TotalMem=129600
12:12:55 422071829mS SIP Rx: UDP 172.29.0.5:5060 -> 192.168.145.40:5060
OPTIONS sip:192.168.145.40 SIP/2.0
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPj8675395b-3665-4ad4-a65e-596eaf9d6b24
From: <sip:Amaranth_SeaLots_4055_Trunk@192.168.200.173>;tag=e0dd8dbf-f645-49a7-bf87-12bd1b87e7cf
To: <sip:192.168.145.40>
Contact: <sip:Amaranth_SeaLots_4055_Trunk@172.29.0.5:5060>
Call-ID: d4cee443-cf70-4c63-96ee-1ae7caab76ad
CSeq: 7084 OPTIONS
Max-Forwards: 70
User-Agent: FPBX-15.0.17.62(16.17.0)
Content-Length: 0

12:12:55 422071831mS SIP Reg/Opt Rx: 17
OPTIONS sip:192.168.145.40 SIP/2.0
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPj8675395b-3665-4ad4-a65e-596eaf9d6b24
From: <sip:Amaranth_SeaLots_4055_Trunk@192.168.200.173>;tag=e0dd8dbf-f645-49a7-bf87-12bd1b87e7cf
To: <sip:192.168.145.40>
Contact: <sip:Amaranth_SeaLots_4055_Trunk@172.29.0.5:5060>
Call-ID: d4cee443-cf70-4c63-96ee-1ae7caab76ad
CSeq: 7084 OPTIONS
Max-Forwards: 70
User-Agent: FPBX-15.0.17.62(16.17.0)
Content-Length: 0

12:12:55 422071831mS Sip: SIPDialog f4f213a8 created, dialogs 1
12:12:55 422071833mS SIP Reg/Opt Tx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPj8675395b-3665-4ad4-a65e-596eaf9d6b24
From: <sip:Amaranth_SeaLots_4055_Trunk@192.168.200.173>;tag=e0dd8dbf-f645-49a7-bf87-12bd1b87e7cf
Call-ID: d4cee443-cf70-4c63-96ee-1ae7caab76ad
CSeq: 7084 OPTIONS
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.1.0.0 build 437
To: <sip:192.168.145.40>;tag=fc2478974034fa73
Content-Type: application/sdp
Content-Length: 232

v=0
o=UserA 743688102 2900118560 IN IP4 0.0.0.0
s=Session SDP
c=IN IP4 0.0.0.0
t=0 0
m=audio 8000 RTP/AVP 18 8 0 4
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:4 G723/16000
12:12:55 422071833mS SIP Tx: UDP 192.168.145.40:5060 -> 172.29.0.5:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPj8675395b-3665-4ad4-a65e-596eaf9d6b24
From: <sip:Amaranth_SeaLots_4055_Trunk@192.168.200.173>;tag=e0dd8dbf-f645-49a7-bf87-12bd1b87e7cf
Call-ID: d4cee443-cf70-4c63-96ee-1ae7caab76ad
CSeq: 7084 OPTIONS
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.1.0.0 build 437
To: <sip:192.168.145.40>;tag=fc2478974034fa73
Content-Type: application/sdp
Content-Length: 232

v=0
o=UserA 743688102 2900118560 IN IP4 0.0.0.0
s=Session SDP
c=IN IP4 0.0.0.0
t=0 0
m=audio 8000 RTP/AVP 18 8 0 4
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:4 G723/16000
12:12:55 422071893mS RES: Mon 15/11/2021 12:12:55 FreeMem=55548428 (Heap=55240372(3) + Cache=308056) MemObjs=11883(Max 12482) CMMsg=4(7) Buff=5200 1350 1000 7442 5 Links=56107(58000) BTree=14178 CPU=09.64% CPUStats=03.35%/1/3/2525/19310/20019/00.01%/1/0
2.49% MCR=0 MCW=0
12:12:55 422071893mS RES2: IP 500 V2 9.1.0.0 build 437 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=68 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=23(TLS=3) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
12:12:55 422071893mS RES4: XML MemObjs=63 PoolMem=4876404(2) FreeMem=4861100(0)
12:12:55 422071893mS RES5: CLog MemObjs=345 FreePoolMem(Objs)=8060(155) TotalMem=129600
12:13:00 422076834mS Sip: SIPDialog f4f213a8 deleted, dialogs 0
12:13:00 422076895mS RES: Mon 15/11/2021 12:13:01 FreeMem=55593864 (Heap=55273160(3) + Cache=320704) MemObjs=11745(Max 12482) CMMsg=4(7) Buff=5200 1350 1000 7444 5 Links=56103(58000) BTree=14178 CPU=08.00% CPUStats=03.04%/1/3/2525/19543/20019/00.01%/1/0
2.49% MCR=0 MCW=0
12:13:00 422076896mS RES2: IP 500 V2 9.1.0.0 build 437 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=67 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=23(TLS=3) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
12:13:00 422076896mS RES4: XML MemObjs=63 PoolMem=4876404(2) FreeMem=4861100(0)
12:13:00 422076896mS RES5: CLog MemObjs=345 FreePoolMem(Objs)=8060(155) TotalMem=129600

********** Warning: Logging to Screen Stopped **********
 
Upvote 0 Downvote
Amaranth_Sip_zv5sff.png
 
Upvote 0 Downvote
This is what was sent by the service provider
A_nl9scs.png
 
Upvote 0 Downvote
j_redhead said:
12:12:47 422062989mS SIP Tx: UDP 192.168.145.40:5060 -> 172.29.0.5:5060
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 172.29.0.5:5060;rport;branch=z9hG4bKPjbd507d70-b4f0-4557-be62-ea8ae36dbe94
From: "18683555315" <sip:18683555315@192.168.200.173>;tag=982b1d59-35ea-4780-b40d-6796219adc1f
Call-ID: 2bebabe1-764f-43e1-9303-5a713620cbfe
CSeq: 21026 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.1.0.0 build 437
Reason: Q.850;cause=1;text="Unallocated (unassigned) number"
To: <sip:6094055@192.168.145.40>;tag=9d4e9f080d0cbcf0
Content-Length: 0
Click to expand...

Sounds like an incoming call route issue. How is your incoming call route setup for this DID?

The truth is just an excuse for lack of imagination.
 
Upvote 0 Downvote
Agree, the trace shows the system has got the call and then gone 404 - no match to the number. You need a default ICR to catch anything coming in on incoming group 11 and at least send it to a default extension or group.

Stuck in a never ending cycle of file copying.
 
Upvote 0 Downvote
Incoming call route is configured as follows in the picture
Amaranth_Incoming_route_gwaj6k.png
 
Upvote 0 Downvote
So your line is built against 17
Your groups are 0 ,11
Your outgoing ACR route is 11

Your INCOMING ICR routes Are 10,0
0 has no incoming NUMBER. ??
But 10 has an incoming number ??

So if incoming is group 0 put the number there.
 
Upvote 0 Downvote
Go to the standard tab for the no CLI incoming call route. What is the bearer capability set too? Im guessing you altered the default incoming call routes and that was the modem route which means the bearer capability is wrong.

The truth is just an excuse for lack of imagination.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

rsv23
  • Locked
  • Question Question
SIP Trunk Routing
Replies
3
Views
603
rsv23
rsv23
L
  • Question Question
Mobile Twinning and SIP Trunk Usage
Replies
5
Views
220
Lectronics Inc
L
R
  • Locked
  • Question Question
calls unable to reject on avaya j series phones for IPO
Replies
10
Views
1K
derfloh
derfloh
phoneDTC
  • Locked
  • Question Question
SIP Trunk Question
Replies
5
Views
806
phoneDTC
phoneDTC
sheldoom
  • Locked
  • Question Question
H.323 Trunk to SIP Trunk
Replies
4
Views
790
Menniss
Menniss

Part and Inventory Search

Sponsor

Back
Top