Unable to initialize Remote Agent

[Rols]

Hi Guys,

We are backing up a NetApp filer (FAS250) with backup exec & the job is failing with the error "Unable to initialize Remote Agent" the remote agent obviously cannot be installed on a NetApp filer but I dont want this error to fail the job.

I remember there being a registry hack to stop this error from failing the job - does anyone know it??

I have had a look on the Veritas website but couldnt find it

Any help would be appreciated.

Cheers

 

[steveot]

Is the NetApp filer OS Windows or Linux/Unix? I think it may have custom OS

http://www.netapp.com/ftp/fas200-techspecs.pdf

, which would result in the error you report above because there is no Windows Remote Agent installed or detected. If its Unix flavor and you can get to a unix prompt you can install the Unix agent with no problem, but Im sure it will be unsupported..in Backup Exec.

http://seer.support.veritas.com/docs/242619.htm

Just looking at the pdf specs looks like veritas is not even in the list for support backup methods on the netapp side of this setup

 

[Rols]

The NetApp filer is NAS appliance with an embedded OS - hence we cannot install any addition 3rd party agents on the filer.

I was really looking for just a registry hack to stop the error failing the job.

 

[justin2000]

Rols

have you asked this before?

ok to backup a netapp do the following..

1. Setup a user defined share of the netapp by IP address.
2. select the shares you want to backup.

You then shouldn't get the unable to initialise remote agent error.

I can't think of the registry hack for this - didn't even know it existed.