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Unable to display skillsets on the Reporting for Call Center CP150 1

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Collin1

Collin1

Technical User
Feb 11, 2007
4
CA
I am unable to display skillset in the window on the Reporting for Call Center on the Call Pilot 150. I have installed the reporting server and the client software on the same pc...operating system is windows XP.
 
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like lugerlover said ...all the releases matter ...
they are all dependant on the version of the CP - use hte software that came with the CP(just because a newer version of RCC is out, dont use that one)
 
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CP ver 3.1
Call Center ver CPL_CC_31.10.14.16_10_17_2005
RCC is version 2.2.116
Java is 1.4.0_03
IIS is version 5.1
 
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Ok...i check the Nortel website an it seems that cc 31.10.14.22 has issues wit reports and realtime display. They are suggesting to upgrade to cc 31.10.21.22
 
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