Unable to access CD-ROM

[J741]

Windows 2000 with SP4. 2 CD-ROM drives (one is a writer).

If a CD is inserted in either drive before Windows 2000 starts, it is accessible from within Windows after Windows starts. If the CD is removed, this is observed in 'My Computer' as the drive label dissapears. If any CD is inserted in either drive after Windows 2000 has started, the drive does not autorun, the CD label does not show up in 'My Computer', and double-clicking on the drive letter results in a 'No disk in drive, please insert CD' error message.

Can anyone help me with this unusual issue?

- James.

My memory is not as good as it should be, and neither is my memory.

I have forgotten more than I can remember

 

[J741]

This also occurs for any floppy diskette drive. But after double-clicking on the 'A' drive in 'My Computer', Windows does not even attempt to read the disk (no floppy diskette activity noise or indicator light) before displaying a 'Please insert disk in drive A:' message which has only a 'cancel' button, and no 'ok' button.

I don't know if this is related to the CD issue, but it's very similar.



My memory is not as good as it should be, and neither is my memory.

I have forgotten more than I can remember

 

[bcastner]

http://support.microsoft.com/kb/270008/

Be sure to reboot to test.

 

[J741]

Thank you Bill, but that KB article did not help.

The drives appear to be normal in Device Manager, and they work fine in Windows' Safe Mode. It is only in normal mode where they will not detect that the drive has a disk inserted.

I do notice Event ID 116 from source 'Removable Storage' logged in the system log, with a description of 'RMS could not identify the media in drive 0...'

- James.

My memory is not as good as it should be, and neither is my memory.

I have forgotten more than I can remember

 

[J741]

*** PROBLEM SOLVED ***

I found that un-installing the program 'incd' resolved the problem. Not disabling the program, or removing it from the system startup, but completely un-installing the program was what worked.


My memory is not as good as it should be, and neither is my memory.

I have forgotten more than I can remember