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un-delete voicemail 2
- Thread starter cjbga
- Start date
GroundRatt
IS-IT--Management
In My experience. No. Once deleted it is gone. Unless you are running message manager and it was deleted to thr trash can. it then can be recovered. But not if deleted from the phone.
Steve
Senior Telecom Systems Specialist
University of Texas Health Center at Tyler
Steve
Senior Telecom Systems Specialist
University of Texas Health Center at Tyler
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- #3
Actually, it can be restored. However, after you hang up, or go into any other menu after you have deleted the message, it is gone with the wind. However, I may be wrong. But lets say you pressed *d to dump a message, and then 1 second later you want the message back. Press**U, and you will restore or "Undelete" the message.
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1
- #4
MOst Avaya voice mail systems do a full backup every night. This includes the messages for that day and any left over from other days. So if the message that u deleted was from yesterday or before, the old message would be on that tape. If u received the message and deleted it the same day, then it won't be on the tape. Or at least it will be on the tape until it does a back up tonight. But anyway, don't do a restore on your voicemail, u will corrupt the software and will make a horrible mess. But if u ship the tape to avaya, they can put the tape in a clean system and get all of your messages. I think they charge about a thousand bucks. If u have an extra voice mail of the same sort laying around, u could try to do a "restore" your self.
The other option is if u delete a message and it VERY important, u can do a gracefull shutdown of the system and send the hard drive to Avaya to get the message off. It may or may not be there. The area on the hard drive for messages is reused very quickly for new voice mail messages. When u delete a message, it is actually not deleted, the pointer in the system is just deleted. It is still on the hard drive until it is overwritten by another message.
The other option is if u delete a message and it VERY important, u can do a gracefull shutdown of the system and send the hard drive to Avaya to get the message off. It may or may not be there. The area on the hard drive for messages is reused very quickly for new voice mail messages. When u delete a message, it is actually not deleted, the pointer in the system is just deleted. It is still on the hard drive until it is overwritten by another message.
mikeydidit
IS-IT--Management
(As Usual) opypecos is right. My director had me look into this once and that is the exact response that I was given from Tier 3. For about $1000.00 or $250.00 per hour, they will try to retrieve the message for you.
Mike Jones
LSUHSC
Mike Jones
LSUHSC
orypecos" not opypecos. Or maybe I am "opy gone bad"!!?
Anyway, it depends on what kind of voice mail that u have too. What kind of box is it? Is it built into the pbx? Is it on a wgs386 box? My answers where all based upon it being a late model Intuity that does a full backup every night.
Anyway, it depends on what kind of voice mail that u have too. What kind of box is it? Is it built into the pbx? Is it on a wgs386 box? My answers where all based upon it being a late model Intuity that does a full backup every night.
mikeydidit
IS-IT--Management
My mistake on the name anyways orypecos. I was also talking about this being done on a definity audix not the new Intuity.
Mike Jones
LSUHSC
Mike Jones
LSUHSC
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