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UCA & ACD & Work Time

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mnpuckett

mnpuckett

MIS
Joined
Mar 29, 2013
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So I've been using UCA to take calls from my ACD queue lately, and I came across and experience today where I needed to cancel my 'Work Time'. Is there a button that I'm missing? Or, do I need to setup something inside of the launch pad?

 
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Do you also use a physical phone?
If so just press the cancel button
If not I am not aware of any way to cancel it once Work Timer is activated

Share what you know - Learn what you don't
 
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Not using a physical phone, no. UCA softphone.
 
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