UC Module 9.1.5 quit working

[hall5942]

I have a client that has been up and running for a few months now on their V2 UC module running 9.1.5 software. IPO running on 9.1.5 as well. Today their VM quit working and when I logged into Manager the Voicemail type showed VM Pro instead of UC module. (Customer said they didn't change anything) I switched it back to UC Module and rebooted the system. (then back to embedded, rebooted, then back to UC again with same results) The IP Address shows 0.0.0.0 for the UC Module and but shows "Operational". I tried to reignite it but doesn't work either. In IP Route it shows the route to 169.254.0.2 for the UC Module as well. Do I need to just upgrade them to 9.1.7 via usb and reignite it again? The lights on the UC module are steady green too.
Here are the pics.

 

[joe2938]

have you tried to power down the uc module and then power it back up, note rebooting the ip office will not reboot the uc module so do this via the top switch on the uc module

 

[hall5942]

I shut it down via system status. And started it back up there as well. Same result.

 

[joe2938]

so just to make sure you did the uc module power down and up from system status?

 

[derfloh]

I would try to connect monitor and keyboard to the UCM to what's going on.

 

[hall5942]

Yes only the uc module.

I'll track down a hdmi monitor.

Thanks.

 

[IPGuru]

there are known issues with services on the UCM (Particularly One-x) stopping without reason

upgrade to V9.1.7 + the critical patch for the IPO & The One-X portal, then escalate to Avaya if the problem persists


Do things on the cheap & it will cost you dear