teletechman
Technical User
Can the twinning feature handle more than one call at a time? I am trying to see if it will work like the EC500 on CM.
Mike
Mike
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
twinning concurrent calls 3
- Thread starter teletechman
- Start date
- Status
nope, only if you create a forwarding option in the leave point in VM PRo
that will then of course have no local voicemail any more but rather forward to the cell phone.
Joe W.
FHandw, ACSS (SME)
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
that will then of course have no local voicemail any more but rather forward to the cell phone.
Joe W.
FHandw, ACSS (SME)
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
-
1
- #3
I had a customer ask for this before. Twinning is just one call as stated by Westi.
What I did and made my customer happy:
Setup user for mobile twinning. Add to a huntgroup that is sequential. Add phantom users forwarding to the cell phone after the actual twinned user. First call is twinned, rest are forwarded. Not the perfect solution since only the first call is truly twinned but it will get mulitple calls to your cell with the first being twinned. If you need to be able to turn it off, give user a button to set group OOS and set destination to just his extension(or a group with just his extension if you have an older release).
What I did and made my customer happy:
Setup user for mobile twinning. Add to a huntgroup that is sequential. Add phantom users forwarding to the cell phone after the actual twinned user. First call is twinned, rest are forwarded. Not the perfect solution since only the first call is truly twinned but it will get mulitple calls to your cell with the first being twinned. If you need to be able to turn it off, give user a button to set group OOS and set destination to just his extension(or a group with just his extension if you have an older release).
-
2
- #5
Greybeard191
Technical User
You can twin two calls, assuming you can accept a pair of calls on your cell.
1. UserA, Twinned to cell number 1
2. HG1 (sequential, no queuing, UserA, overflow to HG2, overflow time = 1 second, overflow mode = group)
3. UserB, twinned to cell number 1
4. HG2 (sequential, no queuing, UserB,)
The advantage of this is that calls that are recorded at the incoming call route level will still be recorded, even the second twinned call. Twinned calls can be recorded (at ICR level), forwarded calls cannot.
GB
1. UserA, Twinned to cell number 1
2. HG1 (sequential, no queuing, UserA, overflow to HG2, overflow time = 1 second, overflow mode = group)
3. UserB, twinned to cell number 1
4. HG2 (sequential, no queuing, UserB,)
The advantage of this is that calls that are recorded at the incoming call route level will still be recorded, even the second twinned call. Twinned calls can be recorded (at ICR level), forwarded calls cannot.
GB
And apart form it looking like a good idea to the boss (who has not though beyond "I want callers to get answered"), how would being able to twin 2 calls be practical in the real world?
how many calls can a user deal with at one time?
Do things on the cheap & it will cost you dear
how many calls can a user deal with at one time?
Do things on the cheap & it will cost you dear
- Status
Similar threads