Turning on and off call forwarding to offsite from 6408D+

[imnok1]

this R7 (yes i know it's a bit old) Definity system recently fell to me to learn all about and figure out as i went along (at least until we get a real telecom employee). having no prior telephony expertise, it's somewhat of a challenge but fortunately i've been able to just look at current settings and duplicate them for new requests and a lot of it is self-evident.

this situation is different for some reason. what's happening is a few users wish to have the ability to forward calls at certain times of the day or days of the week. times and days change, so the users wish to control it themselves by buttons on their phones. one user already has it set up this way. she has two coverage paths set up. one for regular calls coming in and going to system voicemail (octel) and one that corresponds to a remote path for her mobile phone.
she changes coverage paths with two programmed buttons on her phone. one key on her 6408D+ is set to change coverage path to her normal phone/voicemail. the other changes coverage path to her mobile, which then returns to octel for answering voicemail if she fails to answer her mobile.
this is all fine and has been working for her for years before i arrived. the thing is, putting in the same entries as she has for her autodial for keys 4 and 5 (office and mobile, respectively) and just replacing her extension with the person's who's requesting it, fails.

on this system the FAC to change coverage path is 121.
so the autodial on her button 4 (again, office) is set to:
"1218067#18067#1" and on her button 5 (mobile) it is "1218067#18067#2". so to me this reads 121 for change coverage path, the extension in question, #1 for coverage path to change, again the extension, and coverage path to change to. thus button 4 would change coverage path 1 as it's set in the system to what it's desired to be - normal office ringing, then octel vm. button 5 would change coverage path 2 to take the place of coverage path 1.
again this has worked for her for years and continues to work to this day. but putting the same string in my own or another's phone autodial doesn't work. i get wave-off.

keying in the string on a handset shows nothing displayed after the first # sign is entered and regardless of how many or what keys are entered after that #, the instant i hit the second # key in that string i get wave-off. however, if i type the string in manually on her phone, i get a dial tone by the second # key and 3 pauses (i already know from unrelated code-entering that this means success) once i enter the final 1 or 2.

all the details of each station, coverage path, and coverage remote look identical. every phone here that i know of and definitely the ones i'm trying to duplicate this on have identical COR and COS. i don't know but i'm guessing it's an authorization/security issue since i know nothing about that area yet. i appreciate any suggestions and of course answers are even better.

thanks in advance, sorry if i'm overly wordy or if i missed a post on this topic. i have been looking for a while.

 

[ezncool]

first, make sure the station your programming has the same COR as the one that is working. In COR, if you check, there is an option that says "can change coverage", has to be yes. best to probably just change the target phone to one same as the working one.

Second display the coverage path 2 on the working phone. check point 1, which is probably r1 or r2...etc.

do a "change coverage remote" and you will see the cell phone number on the corresponding number listed on point 1 of the coverage path 2. 2nd location if r2, 3rd location if r3..so forth.

enter the cell phone number of the new phone in the coverage remote table and take note of the location it was entered.

create a unique coverage path and associate the r number on point 1 of the coverage path. if it needs to go to vm when no answer then dont forget to put the h number on point 2 for voice mail.

assign the newly created coverage path to the new phone on coverage path 2 and it should work.

good luck


ezncool
I have no technical solution to your management problem

 

[imnok1]

thanks, but sadly for me i've done all that except replaced the cell phone number with a different one and again the extension in the string is changed to the phone i'm trying it out on.

i know about the COR options and it is the same COR on all phones in the company (happens to be 2).

i know about coverage points referring to remote numbers and all. i have the r167 for her mobile reference in point 1 and h99 for voicemail in point 2.

on _my_ phone (which i'm testing duplicating what she's got on) i have r121 referencing _my_ mobile and again h99 for in-house voicemail.

but i've even tried changing my settings in coverage path, coverage remote, station... all to reflect exactly what hers shows (with exception to the actual station extension) to no avail.

we have the same 6408D+ phone... i've tried swapping out phones and changing settings that should have no relation to the problem (like looking in the freezer for car keys just to be absolutely positive) and still nothing.

any other ideas?

 

[imnok1]

sorry, first sentence should be "...except _i_ replaced..." as in i changed the r167 (corresponding to her mobile) to r121 (corresponding to my mobile) and her 1218067#18067#1 string is 1218121#18121#1 for my phone.

 

[mikeydidit]

Their may be a simpler way to accomplish what you are trying to do. I have a couple of phones that are set up with 2 cover paths. What I have done is set the first coverage path up with a next path In the SAC section of this first coverage path I have it set to . During the day the phone does exactly what the first path directs it to do. When they leave they hit SAC or send all calls and it then follows the next path, which could be your cover path remote. All the user does is hit SAC to activate and SAC to deactivate.

This may be anther option for you if you can't get the other way to work.



Mike Jones
LSUHSC

 

[imnok1]

before i found out that someone had autodial buttons to accomplish this, i thought of using SAC. but i figured it involved having their first coverage path listed as a remote that was configured to send to their mobile and the second coverage path being set to send to office voicemail. the situation being then that after ringing however many times specified, it would then try the mobile, then flip back to office vm. SAC would then just cut out the first set of rings and go to mobile directly, then back to office vm. i couldn't set it up to go

now i'm not sure what you're suggesting because i don't know of a "SAC setion" (maybe not present in R7?). when i look at a coverage path screen, i see only 1 page with a coverage path, next coverage path, 5 rows of 2 columns of Y/N, and then 6 fields for entering coverage points.

something i don't think i've made clear: trying this with autodial (you know, 1218067#18067#1) i can key in her autodial string in my phone and have it change her phone's settings just fine. and the flip side is true too. keying in 1218121#18121#1 on her phone gives wave-off after that second # sign. so i imagine it has to do with either me somehow misinterpreting the string or my extension of 8121 (and the other one i've tried 8044) not being ... i don't know, configured right? acceptable for this feature? something.

i'm interested in learning more about what you're proposing too, mike. i'll take it working any way i can. i just don't know about the "SAC section" or where to set the value.

once again, thanks for any and all.

 

[mikeydidit]

COVERAGE PATH

Coverage Path Number: ????
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? n

Point1: Point2: Point3:
Point4: Point5: Point6:

The last field, DND/SAC/GOTO Cover would be the one that I am referring to. On your first coverage path set that to n and n. On the second next path coverage path have everything else in those fields set to n except SAC. Have that set to y. The switch will follow the normal cover path until SAC is activated. Then it looks at the next path and will follow it being that SAC is set to y on that one. Let me know if that works for you.


Mike Jones
LSUHSC

 

[imnok1]

it's not working, no. i set my first coverage path (which is 1 - set to h99 in point 1) to Y for active, busy, don't answer, all - inside and outside. then N and N for DND/SAC/GC.
i set my second coverage path (121 - set to r121 [my mobile] in point 1 and h99 in point 2) to the opposite.
this is what you were saying, correct?

setting it this way makes my SAC button on my phone not work. setting it back to Y and Y on DND/SAC/GC for my first coverage path re-enables SAC. i tried using the FAC for SAC too (*3 enable, #3 disable), it just gives wave-off when i try to enable while first coverage path is set to N, N.

 

[mikeydidit]

I am sorry. Do not put active to y. Put everything else except SAC and active to yes. Then on you second coverage path set everything to n except SAC. That should do it.


Mike Jones
LSUHSC

 

[imnok1]

so:
1st cov path (h99)
n n
y y
y y
y y
n n

2nd cov path (r121 then h99)
n n
n n
n n
n n
y y

still routes to h99 - octel vm picks up - after first ring.