Trouble with Remote Agent and Windows Storage Server

[REM2500]

Hey all.

We recently got a NAS device with Windows Storage Server. I left our main server as an applications server and just moved all of our data over to the new NAS. Upon installing Remote Agent and trying to run a backup, Backup Exec never backs up any of the data from the NAS. The only error message I get is:

"Directory was not found or could not be accessed."

If I turn off the Remote Agent services, it seems to back up most all the data on the NAS device but I am un able to use the Advanced Open File option and therefor open files are getting skipped.

I have tried installing the Remote Agent several times and several different ways.

I have been running Backup Exec version 10.0 rev 5484. I just upgraded to 10d, SP3 today and will not be able to run a backup until tonight. I will report back in the morning but need to get this resolved ASAP. Anyone have any suggestions?

Thanks!
REM2500

 

[steveot]

Is the Storage server Windows 2003 R2?

 

[REM2500]

Yes, it is Windows Storage Server 2003 R2...

Thanks,
REM2500

 

[steveot]

10.0 doesnt support R2
You need to upgrade to 10d aka 10.1 and apply Backup Exec 10.1 SP2 or SP2 and re-push the agent

 

[REM2500]

That did it! Thanks so much for the help.

Have a great day!
REM2500