Trouble with dial "0" operator assistant

[hht55555]

Hello,

We have an Option 11C, but we cannot dial 0 for operator assistance. This PBX has no restriction with CLS - UNR on all of TN, also no NCOS.

After dial 0, it's just busy out.
Is there any way to see what is exactly sending out of the Meridian after dialing "0"? What I mean is the way to capture the digit send out from the Meridian to confirm whether it send out digit "0" or nothing at all?

Can we do this with a T-Bert capture? or LD 16; CDR?

Any input or advise is greatly appreciated.
Thanks in advance for your time and help.

Regards

 

[GHTROUT]

What do you dial for an outside line?

If for example, you dial 9, then the phone number to call an outside number, then you would dial 9 then 0 for the Operator.




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[hht55555]

Ghtrout,

yes, we dial 9 then phone #. Therefore, dial 9 then 0 did not connect operator assistant.

Let me make the issue more clear. We obtain PRI service from a provider. So far, everything seems o.k. except we cannot dial "0" (for operator assistant or 011 + for internaltional). Everytime, we dialed 9 then 0 (or 011+) it would busy out.
The provider insist that our Meridian not sending out 0 or something else difference from 0.

That is why, we would like to know the way to capture actual digit send out from Meridian to prove it.

Thanks

 

[GHTROUT]

OK. If you use BARS, then print like this to see if you have a "0" entry

LD 90

REQ PRT
CUST 0
FEAT NET
TRAN AC1 (may need to try AC2 also)
TYPE ALL

You can print out everything in BARS like this:

http://www.ghtrout.com/ghtrout/files/print_bars.html

If no BARS exists, then you can use D-Channel Messaging (set to print in LD 96) to see what is happening.


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[johnpoole]

usually 0 is for the inhouse att.. but you can push 0 to an external operator.. just make it a dsc

john poole
bellsouth business
columbia,sc

 

[hht55555]

Ghtrout,
Thanks for the respond.
I print out Network numbers (LD90) as you suggested, below is the SPN, after that is the long list of NPA. Can you see any issue?

Thanks in advance.

CUST 0

FEAT net

TRAN ac2

TYPE all



SPN 33
FLEN 0
RLI 33
SDRR NONE
ITEI NONE

SPN 34
FLEN 0
RLI 33
SDRR NONE
ITEI NONE

SPN 35
FLEN 0
RLI 33
SDRR NONE
ITEI NONE

SPN 40
FLEN 0
RLI 40
SDRR NONE
ITEI NONE

SPN 41
FLEN 0
RLI 40
SDRR NONE
ITEI NONE

SPN 42
FLEN 0
RLI 40
SDRR NONE
ITEI NONE


MEM AVAIL: (U/P): 600979 USED: 103532 TOT: 704511
SCH5066

REQ prt

CUST 0

FEAT net

TRAN ac1

TYPE all



SPN 0
FLEN 0
INPL NO
RLI 1
SDRR NONE
ITEI NONE

SPN 011
FLEN 0
INPL NO
RLI 1
SDRR NONE
ITEI NONE

NPA 1200
RLI 3
DENY 976

SDRR DENY CODES = 1
DMI 0
ITEI NONE


NPA 1201
RLI 3
DENY 976

 

[MagnaRGP]

Chg the RLI = 1 under 0 to RLI = 3, the same as your NPA 1200.