Transferred Call going to originating vm box instead of called party

[NewbieCarol]

I'm at my wits end with CM6.3 and Unified Messaging using a SIP trunk to connect the two! We are having all sorts of weird problems with transferring calls.

Problem One: I have a VDN/Vector set up that is our Helpdesk Extension. If one of the three helpdesk guys gets a call through that VDN extension and tries to transfer it to a NON-AGENT extension and they don't answer, the call comes back to the voicemail of the Helpdesk. IF they transfer to an agent login, it works fine.


Problem Two: If our switchboard tries to transfer a call to an agent login and they are on the phone, the switchboard operator gets the generic UM system announcement to "enter your extension....etc".

Any ideas at all??

 

[vinodms]

P1. Please share the NON-AGENT and AGENT's first page screenshots of extension and coverage path.


P2. Share the trace of call ( May be voicemail box not configured in Messaging system) Call flow : Switch board -> Agent Extn -> Coverage path -> Hunt group -> Voicemail Server.