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Transfering directly to a mailbox?

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Future00

Technical User
Nov 18, 2004
174
US
I got a person here that has Executive DN's on key 8 and 9 on a 2616. Now when the person answers the Executives line and wants to transfer it to the Executives mailbox how could she do that?

Opt 81c Succession 3 with Mermail.
 
look into Express Messaging in Meridian Mail. You build a number and point it to mail and in mail you configure that DN as an express messaging Dn. Now when you call that number it asks you "To mailbox" and you put in the users mailbox number and can leave a message right in there mailbox. So you would have an active call than hit transfer than dial the express messaging dn than the users mailbox and hit transfer to connect the caller to the mailbox so they can leave a message.
 
You could find a non DID number in your numbering plan that is numerically similar to the executive line (example... executive number X2121 use x8121 ) Build 8121 as an acd and ncfw to mermail, then add 8121 in execs. mailbox as an extension. Now it's just like forwarding to an extension but you don't have to wait for it to rollover....
 
joebeacon, that works how I want it. Is there a way for it to not announce the acd ext. though before going to the Execs voice message?

I just dont want someone to get the idea that the acd ext. is her real ext.

Thanks :)
 
I've never seen an Option switch that didn't have Express Messaging. usually the Express Messaging is only 1 digit awat from the Vmail DN.
 
in mail, the voice service dn table, form the mail screen, option 3, 4 then 1.. if you don't have express defined, then add one, any vacant dn. then in the switch, ld 23 new acd xxxx maxp 1 ncfw to mail..

john poole
bellsouth business
columbia,sc
 
Working now. I added it to the voice service and now when you transfer to 8524 its actually saying mailbox 5524 and thats what I wanted :)

Thanks johnpoole
 
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