I am new to this forum and hope that someone has insight into the following problem: Is there any way to make the phone ring on a 44xx series handset after a user has announced the call via Hfans or automatic intercom? The calls are being transfered diectly to the open spekerphone.
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Transfer to speakerphone 1
- Thread starter ronromano
- Start date
- Thread starter
- #3
To cumbersome, I have an automatic intercom code set up but the second part is frustrating in a busy enviroment. As I see it, this is an "oversight" by AVAYA. Every other system I have worked on allows to to announce the call Handfree and then hang up to transfer with ring. The Magix does it, and now with 3.0 the IPO is more like the Magix. Maybe we will get this feature in the future
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- #4
Depends how many parties your trying to transfer calls to. If just one or two:
- Setup a DialDirect button to that users extension number.
When a call comes in and is answered by you, to transfer:
- Press Transfer, that put the call on hold.
- Press the DialDirect button and announce the transfer.
- Press Transfer to complete the transfer.
- Setup a DialDirect button to that users extension number.
When a call comes in and is answered by you, to transfer:
- Press Transfer, that put the call on hold.
- Press the DialDirect button and announce the transfer.
- Press Transfer to complete the transfer.
Very Handy sizbut,
Any way to
When a call comes in and is answered by you, to transfer:
- Press Transfer, that put the call on hold
- Press Something to Page the Group going to xfer to e.g. 201
- Press Transfer to complete the transfer to 201
Whomever needs then to pick up at extn 201.
Regards
Any way to
When a call comes in and is answered by you, to transfer:
- Press Transfer, that put the call on hold
- Press Something to Page the Group going to xfer to e.g. 201
- Press Transfer to complete the transfer to 201
Whomever needs then to pick up at extn 201.
Regards
Hmmh,
Not quite but maybe, the nearest I can get requires someone to answer the page call.
- Set a button to DialPaging and the group number.
- When the call comes in, press 'Transfer' to put it on hold.
- Press the DialPaging button to announce the call.
- Anyone who wants to answer can press 'Conference' to connect to you. You press 'Transfer' to complete the process.
Not quite but maybe, the nearest I can get requires someone to answer the page call.
- Set a button to DialPaging and the group number.
- When the call comes in, press 'Transfer' to put it on hold.
- Press the DialPaging button to announce the call.
- Anyone who wants to answer can press 'Conference' to connect to you. You press 'Transfer' to complete the process.
- Thread starter
- #7
Had to wait till Monday and when in front of system to test but it works.
On most (not all, eg. 2402) of the DS phones, pressing "Conference" can be used to answer a page call (ie. turn it into a one to one call).
So yes, (and we've done this), you can press "Transfer" to put a current call on hold, make a page call and ask for someone to answer the page (by pressing their "Conference" key),and when they do, press "Transfer" to complete the process.
On most (not all, eg. 2402) of the DS phones, pressing "Conference" can be used to answer a page call (ie. turn it into a one to one call).
So yes, (and we've done this), you can press "Transfer" to put a current call on hold, make a page call and ask for someone to answer the page (by pressing their "Conference" key),and when they do, press "Transfer" to complete the process.
- Thread starter
- #9
phaseshift
IS-IT--Management
ronromano,
I feel your pain!
We got an IP office system installed about a month ago and have the same problem. And I echo "I have never had a phone system that couldn't do this" contrary to what my phone vender thinks.
Here is how we do it.
1. Call comes in
2. Press transfer
3. Press auto intercom (you must config. this)
4. Press ext.
If the call needs to come back to the operator.
1. Press drop call
2. Press line (you must config. this)
If the call needs to go to voicemail we have a programmed button for sendtovoicemail.
It's ugly I know but It works. Just a heads up though I just went to IP office 3.0 this weekend and the auto intercom feature no longer works. This is so frustrating.
I thought that the 3.0 upgrade would help but so far it is just as bad if not worse. How in the world this has not been fixed yet is beside me.
I feel your pain!
We got an IP office system installed about a month ago and have the same problem. And I echo "I have never had a phone system that couldn't do this" contrary to what my phone vender thinks.
Here is how we do it.
1. Call comes in
2. Press transfer
3. Press auto intercom (you must config. this)
4. Press ext.
If the call needs to come back to the operator.
1. Press drop call
2. Press line (you must config. this)
If the call needs to go to voicemail we have a programmed button for sendtovoicemail.
It's ugly I know but It works. Just a heads up though I just went to IP office 3.0 this weekend and the auto intercom feature no longer works. This is so frustrating.
I thought that the 3.0 upgrade would help but so far it is just as bad if not worse. How in the world this has not been fixed yet is beside me.
I find this whole sequence confusing, if you want to use intercom to anounce a call to someone, they should then be expecting the transfer & not need the phone to ring as well.
I have never seen anyone try to do things this way before, or is it another of those "lets make things dificult" practices peculiar to the Norh Americans?
I have never seen anyone try to do things this way before, or is it another of those "lets make things dificult" practices peculiar to the Norh Americans?
phaseshift
IS-IT--Management
It's not so much of a "lets make things difficult”. It’s what we North American’s are used to.
It is also not very difficult to achieve since the feature has been in analog phone for the last 20 years.
It is also not very difficult to achieve since the feature has been in analog phone for the last 20 years.
phaseshift
IS-IT--Management
I found another speaker phone bug in V 3.0 today. If the phone has hands free turned on and you get a Direct Dial in Call on the line. The speaker phone auto answers the phone. You get one ring then you are hot mike.
In my previous version with hands free on Direct Dial call rang the phone..
Wierd
In my previous version with hands free on Direct Dial call rang the phone..
Wierd
- Thread starter
- #15
phaseshift:
I am not experincing that new problem you describe. As for "North Americans" (nice eupheimism) wanting to make things difficult I guess this is what happens when one attempts to retro-fit a European system.
Wasn't the phone invented in North America?
I am not experincing that new problem you describe. As for "North Americans" (nice eupheimism) wanting to make things difficult I guess this is what happens when one attempts to retro-fit a European system.
Wasn't the phone invented in North America?
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- #17
Are you talking to me CarGoSki? I don't think any of my posts refered to hold. Since we are making this a continental thing, The "Asians" used hold as the transfer key on the Panasonic DBS. That system didn't even come with a transfer key. That made for interesting problems. None the less, when the DBS transfered a call using voice announce, it would ring after hang up on the transfer.
I see this as an oversight. The magix, legend and partner all do the same thing, ring after an announced transfer. The IP Office is the natural migration path for these systems. IPGuru can come an explain to my upgraded customers that they can't have what they had before on this new high tech system I just sold them.
Hey, I would accept the explanation that "I have never seen anyone try to do things this way before, or is it another of those "lets make things dificult" practices peculiar to the Norh Americans?" or that Europeans don't do it that way.
I am sure my customers will accept that too.
I see this as an oversight. The magix, legend and partner all do the same thing, ring after an announced transfer. The IP Office is the natural migration path for these systems. IPGuru can come an explain to my upgraded customers that they can't have what they had before on this new high tech system I just sold them.
Hey, I would accept the explanation that "I have never seen anyone try to do things this way before, or is it another of those "lets make things dificult" practices peculiar to the Norh Americans?" or that Europeans don't do it that way.
I am sure my customers will accept that too.
Actually I think that we agree. I merely stated an agreement by remarking about the way HOLD operates. Off topic perhaps but on topic when decades of regional differences in phone use inherit or regions core operational differences.
My fault for not explaining that I was bouncing off your response.
I do agree that some typical functions and handling methods have been lost for users migrating from ANY other Avaya/Lucent pbxs. Just silly and not that funny since I too am forced to "Explain" the differences in operation.
My fault for not explaining that I was bouncing off your response.
I do agree that some typical functions and handling methods have been lost for users migrating from ANY other Avaya/Lucent pbxs. Just silly and not that funny since I too am forced to "Explain" the differences in operation.
Hmm , my original comment does seem pooly worded & not meant to cause offence.
as to explaining to a customer they cant have what they had before we also get that issue when customers migrate form INDeX to IP Office with the DT series handsets.
The IPO is not a Partner, or a Magix Or an Index Most functions are similar, Some are better, some are worse.
If enough people raise this as a feature request with avaya they may change things, the DID introduce Line aperance keys due to overwhelming demand from NA dispite the fact that they are a redundant concept with a PABX
as to explaining to a customer they cant have what they had before we also get that issue when customers migrate form INDeX to IP Office with the DT series handsets.
The IPO is not a Partner, or a Magix Or an Index Most functions are similar, Some are better, some are worse.
If enough people raise this as a feature request with avaya they may change things, the DID introduce Line aperance keys due to overwhelming demand from NA dispite the fact that they are a redundant concept with a PABX
- Thread starter
- #20
I think the IP Office is the most exciting system I have had the good fortune to work on in years. It is everything that customers have been asking me for in the last 8 years since the start of the whole CTI craze. When I criticize the product, it is not because I don't like it, it is because it has tremendous potential and I want to see it succeed. It is oversights like the transfer issue that leave a bad taste in our clients mouths. Word of mouth is AVAYA's most important form of advertising and bad feelings about a product doesn't induce someone to tell others to go buy it.
I have been involved with other manufacturers that have lanched new systems and it is always the same thing: early on the product has issues and eventually it evolves into a solid bulletproof system. I have no doubt that the developers at AVAYA will refine the system over time and iron out the wrinkles.
The next things they need to tackle is develope an easier VM interface. The intuity and VMpro ones get too many complaints especially from users who did not have AVAYA before. And they must work on the dial delay, although I have a work around for that!
I have been involved with other manufacturers that have lanched new systems and it is always the same thing: early on the product has issues and eventually it evolves into a solid bulletproof system. I have no doubt that the developers at AVAYA will refine the system over time and iron out the wrinkles.
The next things they need to tackle is develope an easier VM interface. The intuity and VMpro ones get too many complaints especially from users who did not have AVAYA before. And they must work on the dial delay, although I have a work around for that!
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