Transfer then recall

[zoomaster]

Hello,

I have a feature that worked in one building but not in another.

An Admin has line appearances of boss's key 0 and key 1 on her phone. When Admin does blind transfers a call to boss who is on key 0 and call hunts to key 1 and rings on both phones, Admin is able to pick up flashing line on her phone to say Boss is on the phone.

After moving to Building B Admin cannot pick up the flashing line on her phone after doing a blind transfer to boss's phones.

Any ideas on what parameter allows this?

Thanks

 

[TPhoneD]

It has been years since I did this but I think it is in a class of service. If I am understanding you correctly I think you may need to change the CLS from POD to POA. But like I said it has been years and I rarely work on Nortel now a days. If you could post the TN print out that might help. Good Luck!

 

[johnpoole]

when you changed buildings, what did you change.. did you move the tn or out the phones and build new ones..

sec has a flashing line, scr key? but she can not press it and get the call? if nothing else try adding the dn to an analog port.. that makes it a party line

john poole
bellsouth business
columbia,sc

 

[zoomaster]

Below is the TNB of the reception set with 2 AOM, the names are changed to protect the innocent.

I replicated the situation with a 2616 and 2008 and it worked for me and the CLS match on all the sets (with POD)involved so this leads me to believe it has something to do with the AOM.

Bell says we are 96 patches behind so they want to update our patches before troubleshooting.

Building A was a CS1000M/81C and user moved to Building B on an Option 11C. The sets were built new on the 11C but incoming DIDs originate from the 81C via TIE line/CDP/DSC.

Too late to test now but tomorrow I will see if calls landing on the 2616 set works and calls on AOM doesn't work.


TN 011 0 00 05
TYPE 2616
CDEN 8D
CUST 0
AOM 2
ERL 0
FDN
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 49
SCI 0
SSU 0202
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT
LHK 3
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 6787 1 MARP
CPND
NAME RECEPTION
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 4283 0 MARP
02 SCR 4288 0 MARP
03 DIG 17 06 R
04 SSU 0202
05 TRN
06 MWK 4299
07
08 ADL 16
09 CFW 16 4299
10 MIK
11 MCK
12 ADL 16 6880
13 ADL 16
14 ADL 16
15
16 SCN 6659 0
CPND
NAME AA
XPLN 27
DISPLAY_FMT FIRST,LAST
17 SCN 4225 0
18 SCN 2511 0
CPND
NAME BB
XPLN 27
DISPLAY_FMT FIRST,LAST
19 SCN 4794 0
20 SCN 2579 0
CPND
NAME CC
XPLN 27
DISPLAY_FMT FIRST,LAST
21 SCN 4261 0 MARP
22 SCN 6769 0
CPND
NAME DD
XPLN 27
DISPLAY_FMT FIRST,LAST
23 SCN 4280 0
24 SCN 7709 0
CPND
NAME EE
XPLN 27
DISPLAY_FMT FIRST,LAST
25 SCN 4229 0
26 SCN 2477 0
CPND
NAME FF
XPLN 27
DISPLAY_FMT FIRST,LAST
27 SCN 4281 0
28 SCN 6736 0
CPND
NAME GG
XPLN 27
DISPLAY_FMT FIRST,LAST
29 SCN 4282 0
30 SCN 5845 0
CPND
NAME HH
XPLN 27
DISPLAY_FMT FIRST,LAST
31 SCN 4290 0
32 SCN 2441 0
CPND
NAME II
XPLN 27
DISPLAY_FMT FIRST,LAST
33 SCN 4226 0
34 SCN 6982 0
CPND
NAME JJ
XPLN 27
DISPLAY_FMT FIRST,LAST
35 SCN 4796 0
36 SCN 6899 0
CPND
NAME KK
XPLN 27
DISPLAY_FMT FIRST,LAST
37 SCN 4293 0
38 SCN 6776 0
CPND
NAME LL
XPLN 27
DISPLAY_FMT FIRST,LAST
39 SCN 4256 0
40 SCN 6660 0
CPND
NAME MM
XPLN 27
DISPLAY_FMT FIRST,LAST
41 SCN 4251 0
42 SCN 2454 0
CPND
NAME NN
XPLN 27
DISPLAY_FMT FIRST,LAST
43 SCN 4913 0
44 SCN 6992 0
CPND
NAME OO
XPLN 27
DISPLAY_FMT FIRST,LAST
45 SCN 4929 0
46 SCN 6632 0
CPND
NAME PP
XPLN 27
DISPLAY_FMT FIRST,LAST
47 SCN 4260 0
48
49
50
51
52
53
54
55
56
57
58
59
DATE 22 SEP 2009

 

[trvlr1]

Put TDD in CLS.

 

[trvlr1]

Sorry did not finish my thought .... If they are using other keys on the phone and add on modules for extensions TDD will allow tham to see who is calling on all lines ... does not answer this problem, but may be handy.

 

[zoomaster]

Put some exten on the 2616 set to see if they can pick up the calls after transferring. It worked and now also it works with the extensions on the AOM now. Other than creating 2 new exten on button 10 and 11 there were no changes. It seems flakey because I could swear it worked when the phones were installed. If trouble comes back I will move to new TNB to see what happens.