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Transaction Services Simphony FE, New orders do not print in the kitchen.

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SaberPOS

SaberPOS

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Mar 12, 2021
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Hey everyone. I'm running into a remote printing issue that I can't see to figure out. When I place an order via a POS terminal orders are sent to the kitchen as intended but when an order is submitted via Transaction Services, using the same revenue center, nothing prints to the kitchen. I have try the following changes. Is there any other places in Simphony FE that could cause items not to print in the kitchen?

Order devices on the Transaction Services Workstation
Order Type on the Transaction Services Workstation
Routing by Order Type on RVC Parameters.
Tender Media > Output
 
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Is the tender media you are using for the API the same as the tender used for orders placed from the terminals?

Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website
 
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It is using a different Tender media. I did try using the same tender media id but get the same result. I included a snippet of error details from the transaction services logs below but they are not super telling. Whats weird is I have 1 environment that is working but the other 2 are not. I've compared setting until I'm blue in the face. [3eyes]

Code: 
EGW Error: RC_COMM_ERROR
5/17/2021 2:57:24 PM - ERROR   - Transaction Services error while sending Print Guest Check request
5/17/2021 2:57:24 PM - ERROR   - Message: Failed to submit print job.
Error: RC_COMM_ERROR
Guid: ec07c297-45493295-8780-cfb9c8433fea~00000000
5/17/2021 2:57:24 PM - ERROR   -    at Simphony.TS.Ops.Ops.DoPrinting(RvcParameters rvcParams, Workstation ws, Check check, Int32 propertyObj, Int16 rvcObj, TenderMediaDefinition tenderDef, TSEmployee transEmployee, TransactionStatus transStatus, Translations translations)
5/17/2021 2:57:24 PM - INFO    - Customer Receipt Print Job Submitted. Guid=8fb0e5bf-4010d823-ef8e-8688b37e99b3~00000000
5/17/2021 2:57:28 PM - INFO    - Requesting DB updates
5/17/2021 2:57:33 PM - INFO    - Requesting DB updates
5/17/2021 2:57:38 PM - INFO    - Requesting DB updates
5/17/2021 2:57:43 PM - INFO    - Requesting DB updates
5/17/2021 2:57:48 PM - INFO    - Requesting DB updates
5/17/2021 2:57:53 PM - INFO    - Requesting DB updates
5/17/2021 2:57:56 PM - INFO    - Submit print job failed.
EGW Error: RC_COMM_ERROR
5/17/2021 2:57:56 PM - INFO    - Internal processong error while sending Print customer receipt request
5/17/2021 2:57:56 PM - INFO    - Order Device (index=1,number=428) Print Job Submitted. Guid=cbb12045-40cacd5f-8f8d-845c9893e209~00000000
5/17/2021 2:57:58 PM - INFO    - Requesting DB updates
5/17/2021 2:58:03 PM - INFO    - Requesting DB updates
5/17/2021 2:58:08 PM - INFO    - Requesting DB updates
5/17/2021 2:58:13 PM - INFO    - Requesting DB updates
5/17/2021 2:58:18 PM - INFO    - Requesting DB updates
5/17/2021 2:58:23 PM - INFO    - Requesting DB updates
5/17/2021 2:58:26 PM - INFO    - Submit print job failed.
EGW Error: RC_COMM_ERROR
5/17/2021 2:58:26 PM - ERROR   - Operation [Send KDS Request] failed.  
An exception has been caught in Ops.DoPrinting().  
Message: Failed to submit print job.
Error: RC_COMM_ERROR
Guid: cbb12045-40cacd5f-8f8d-845c9893e209~00000000
Stack Trace:    at Simphony.TS.Ops.Ops.DoPrinting(RvcParameters rvcParams, Workstation ws, Check check, Int32 propertyObj, Int16 rvcObj, TenderMediaDefinition tenderDef, TSEmployee transEmployee, TransactionStatus transStatus, Translations translations)

5/17/2021 2:58:26 PM - INFO    - Order Device (index=4,number=676) Print Job Submitted. Guid=f8b7943d-40f41c64-d68a-4e0c4c5437f8~00000000
5/17/2021 2:58:28 PM - INFO    - Requesting DB updates
5/17/2021 2:58:33 PM - INFO    - Requesting DB updates
5/17/2021 2:58:38 PM - INFO    - Requesting DB updates
5/17/2021 2:58:43 PM - INFO    - Requesting DB updates
5/17/2021 2:58:48 PM - INFO    - Requesting DB updates
5/17/2021 2:58:53 PM - INFO    - Requesting DB updates
5/17/2021 2:58:58 PM - INFO    - Requesting DB updates
5/17/2021 2:58:58 PM - INFO    - Submit print job failed.
EGW Error: RC_COMM_ERROR
5/17/2021 2:58:58 PM - ERROR   - Operation [Send KDS Request] failed.  
An exception has been caught in Ops.DoPrinting().  
Message: Failed to submit print job.
Error: RC_COMM_ERROR
Guid: f8b7943d-40f41c64-d68a-4e0c4c5437f8~00000000
Stack Trace:    at Simphony.TS.Ops.Ops.DoPrinting(RvcParameters rvcParams, Workstation ws, Check check, Int32 propertyObj, Int16 rvcObj, TenderMediaDefinition tenderDef, TSEmployee transEmployee, TransactionStatus transStatus, Translations translations)

5/17/2021 2:58:58 PM - INFO    - Order Device (index=10,number=430) Print Job Submitted. Guid=77644db3-4213ab31-1c90-8efacfaf84d6~00000000
5/17/2021 2:59:03 PM - INFO    - Requesting DB updates
5/17/2021 2:59:08 PM - INFO    - Requesting DB updates
5/17/2021 2:59:13 PM - INFO    - Requesting DB updates
5/17/2021 2:59:18 PM - INFO    - Requesting DB updates
5/17/2021 2:59:23 PM - INFO    - Requesting DB updates
5/17/2021 2:59:28 PM - INFO    - Requesting DB updates
5/17/2021 2:59:31 PM - INFO    - Submit print job failed.
EGW Error: RC_COMM_ERROR
5/17/2021 2:59:31 PM - ERROR   - Operation [Send KDS Request] failed.  
An exception has been caught in Ops.DoPrinting().  
Message: Failed to submit print job.
Error: RC_COMM_ERROR
Guid: 77644db3-4213ab31-1c90-8efacfaf84d6~00000000
Stack Trace:    at Simphony.TS.Ops.Ops.DoPrinting(RvcParameters rvcParams, Workstation ws, Check check, Int32 propertyObj, Int16 rvcObj, TenderMediaDefinition tenderDef, TSEmployee transEmployee, TransactionStatus transStatus, Translations translations)
 
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Not sure of the cause of this.

Does the API device have the same network access as a normal workstation?
Maybe its failing to submit the job to the required device because it cant access it.

Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website
 
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This turned out to be a networking issue. The machine running Transaction Services could not communicate with the devices running the printers. So maybe that will be helpful for someone in the future.
 
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Glad you got it sorted.

Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website
 
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