Transaction Logs are not clearing

[PU36]

Exchange 2003 SP2 - Single Public and Private Store.
Symantec/VERITAS 10d

The backup completes just fine (Full Backup) but the transaction logs do not clear. I have tried it with NTBackup as well and the logs just do not clear. Exchange DOES indicate that the Store was backed up correctly.

I have about 29GB of logs and growing.

Any thoughts or tools to determine what could be causing this?

 

[58sniper]

Does Backup Exec have the Exchange agent installed?

Are you doing a FULL backup, and is the agent configured to flush the logs?

Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)

 

[PU36]

Yes, The Backup Exec Remote Agent along with the Exchange Agent is installed. They are set to flush logs.

The backups occur over the network (hince the Remote Agent)

I have contacted Symantec/VERITAS and they had me perform the backup using NTbackup and if that doesn't clear the logs, then there is an issue with Exchange.

If that is the case, how can I find out what is causing it and fix it?

 

[markdmac]

You can easily take care of this.

First I'll reference my FAQ for you faq955-5581.

Really, all you need to do is stop both the public and private information stores. Then run

Eseutil /mh priv1.edb
Eseutil /mh pub1.edb

If the report for each shows Logs Required 0/0 then you can manually delete the logs.

As was mentioned above, make sure your backup is set for a FULL BACKUP. Only a full backup will flush the logs.


I hope you find this post helpful.

Regards,

Mark

 

[cajuntank]

See Veritas/Symantec knowledgebase article 280659... has to do with the way BackupExec uses Advanced Open File Option if it uses VSS or VSP and using both can cause problems flushing the log files. Basically uncheck "process logical volumes for backup one at a time" will force it to use one form of snapshot instead of mixed.

 

[PU36]

Thank you markdmac for the information.

Since neither backup tools will be clearing it, I will be using this method. I was just hoping to fix this issue and this requires me to actually perform the task, when it should be done without user intervention.