Training users 2

[foned00d]

I've been asked to give a training class to a group migrating frm a Nortel to an Avaya. Nothing complicated, just phone and voicemail training. Does anyone know where I can find some good source information for building a class ssuch as this? Templates, layouts, that kind of stuff.

 

[CaptainTerrific]

I know this seems lame but the Avaya support page will have info on particular phones and various documentations.
I would skip it and make one yourself. The darn things are so simple to use in comparison. I have done quite a few training sessions converting from Seimons ROLM and needed no more than 10 minutes of basic operation and they are on their way.

The Captain

 

[RTMCKEE]

For the phone system, go to avaya's website and download the Guidebuilder software. It basically creates a manual using your feature codes, and explains how to use the phone.

http://support.avaya.com/japple/css...tID=154193&temp.bucketID=108025&PAGE=Document

Depends on what VM system you have, but here is a link to all thier users guides:

http://support.avaya.com/japple/css/japple?PAGE=Area&temp.bucketID=160257

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[SF0751]

RTMCKEE, thanks for the link; that's a new one for me.

Susan
"Few things are harder to put up with than the annoyance of a good example." - Mark Twain, Pudd'nhead Wilson (1894)

 

[m4ilm4n]

Added to rtmckee's answer, Guidebuilder can create your manual as a single HTML file; what I did was break that manual into separate web pages for each function, then created a phone training index on our intranet web page that linked to those sections. Then I added in the Intuity VM user training (already in HTML) and viola - almost-instant web-based user training.