tone on hold 1

[Sinkiller]

I have a customer that wants to have tone on hold. He has a cm 5.x S8300/G350 with tenent partitioning turned off. I changed the music feature in system features to tone, however it does not work.

The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.

 

[dufus2506]

The easiest thing to do would be to create a .wav file that would play a tone for him, and load that into the system as a music on hold source.

That would make sure it plays exactly as he expects.

Carpe dialem! (Seize the line!)

 

[AvayaTier3]

If you want to make it work correcty instead of a work-around because you don't know how it works:

For tone on hold, you must first define the tone-generation for hold

This is an example, frequencies, levels, durations are customizable

change tone-generation                                          Page   2 of  21
                       TONE GENERATION CUSTOMIZED TONES

        Tone Name        Cadence        Tone
                          Step    (Frequency/Level)
    hold                    1:     480/-17.25         Duration(msec): 950
                            2:     silence            Duration(msec): 250
                            3:     goto                         Step: 1

change system-parameters features                               Page   1 of  17

                             Music/Tone on Hold: tone

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[Sinkiller]

Thanks, I new there was a way. I saw my co-worker administer this form 2 years ago for a customer, I could'nt remember the form. I will give it a go. Thanks again

The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.