TM 4.0 cannot log in, tomcat service will not start.

[Yakabooch]

Running tm 4.0. All of a sudden the customer cannot access tm. Authentication errors. Will not pass homepage for tm. The tomcat service will not start due to error 1067. The version of Tomcat is 5.5.27. Has anyone seen this? Could u shed some light?

 

[mlgmartin]

Have you tried to restart the TM?

 

[Yakabooch]

Yes, restart didnt help. Thanks.

 

[tekice]

check that you dont have more than one version of java installed on your server....had this issue a few times each time it was a java issue...

 

[mlgmartin]

JRE Release Specific to Apache Tomcat
Apache Tomcat is associated with the latest Java Runtime Environment (JRE) installed on the server. If that release is removed from the server, Tomcat fails. The user must update Tomcat to replace the JRE path with a different path.
To update the Apache Tomcat path, as shown in Figure 164 "Apache
Tomcat Properties dialog" (page 270), follow Procedure 67 “Updating Apache Tomcat path”.

Procedure 67
Updating Apache Tomcat path
Step Action
1 Go to Start > All Programs > Apache Tomcat 5.5 > Configure
Tomcat.
2 Select Java tab on the Apache Tomcat properties page.
3 Update Apache Tomcat path.
4 Click OK or Apply to save changes.
5 Restart Apache Tomcat service.