Tinny BAD sound on calls with Analog Trunk 16 Module

[IPOJIM]

I have a 406V2 Ip Office with a digital 16 and a trunk 16 module all on V4.0

After a few hours, and now minutes, all external calls in and out are very tinny sounding and there is a high pitched whine in the background. This happend on all 11 lines connected. This is the second location this has happened. Swapping the ATM16 at the first job fixed it. There is grounding to all three cabs to a real ground. (common)

Is there something I am missing or does anything need to be tweaked in the analog line settings tab re attenuation or something else? A proper reboot with the modules first then the 406V2 did not rectify either. Thanks. -Jim

 

[IPOJIM]

Follow up: I found RonRomano's post on this very issue and will try some of those ideas on monday.Anone else have this issue. His post was: Most bizarre problem in the 10 years I am in the phone business
Nice subject line, Ron! I really needed the levity on this one, (I agree this has been a horrific problem... customers do not understand sometime!!)

 

[ronromano]

remember, power off all the module don't just do a reboot via software. then call each line and take note when the problem starts. then remove the line that you last called when the problem started. then reboot and power down the modules.

 

[tech4ultimate]

Had the same experience 3 weeks ago.
My setup was IP406v2 / DS16v2 / ATM16 running R4.0
System would work fine as long as all calls inbound/outbound was on ports 1 thru 8 on the ATM16.
Any calls through ports 9 thru 16 produced the results you described...had to do a hard reboot to clear the system.
After 2 rounds of hardware replacement (ATM16 & IP406) and checking ground connections...it was decided to downgrade to the latest R3.2. Everthing has been fine since then.


cbaker@ultimatecommunicationsinc.com

http://www.ultimatecommunicationsinc.com

 

[IPOJIM]

UPDATE after I tried the "remove the trunk line from port 9 fix" from other threads...

Today I removed a trunk line from port 9 on the analog trunk 16 module, did a hard reboot and moved over the three lines that were in 9-11 to 14-16 (for some strange reason I skipped #5 but probably not important here). I "out of serviced" all unused ports too. The system came back up with normal voice quality. I am using V4 on a 416V2 with the old (straight and plug and ungrounded power supply. My units are commonly grounded. Its been about 5 hours now and the system is still good. My friend in California, by some strange quirk is doing an almost similar system and he had the same problem with quality. skipped nine and put his old none in 16 and his problem went away also, been a day and a half for him.

This sounnds, IMHO, like the culprit is the V4.0 binaries update, either the one in the 406V2 on how it talks to the ATM16 or the ATM16 binary. I have not looked for a tech release on this issue yet with Avaya, but hope to post a ticket on this through the vendor and upward to Avaya.

I had to do my updates through the DTE ports on the back of the units, btw, but that's probably another thread. The update in manager did not work for me yet.

 

[gregl45]

I had the same problem as soon as it it trunk 9 it goes haywire. down graded to 3.2.54 and works fine. we opened a ticket with Avaya but no solution.

 

[kwing112000]

IPOJIM

Do you work out of RI? I think we work for thesame company

 

[IPOJIM]

kwing.. probably! Carousel out of RI is contracting me for the Chicago and Milwaukee (and Central Wisconsin at this moment) Glad someone else placed a ticket with Avaya. The system has been stable since "skipping" port 9. Love the System Status Monitor in V4 , it keeps historical trouble alerts in categories that you can ack and turn off after viewing. That helped at this acct troubleshooting the initial configs routings.

 

[kwing112000]

I knew this sounded funny. The PM came to me asked what i thought. I told her to downgrade unless they need 4.0