Time profiles not working

[tomwk]

Ok I had an Ip Office system dumped into my lap. I really dont know alot about these guys but have been taking some classes and what not to try to learn what I can.. Here is my problem. This is an Ip office 406 DS. Also have voice mail pro. The problem that I am having is the system has stoped forwarding to night service after hours. I have been thru the Time Profile and made sure the Forwarding number is set up for the hunt group.. The 2 Hunt Group's that are supposed to forward are set to fallback to the time profile that is set. Clock on Time server is set to 24 hour.. I am at a loss of even what to look for now. I have checked everything the manuel's and the help file has talked about and its still not going to service. It does go to an old voice mail saying that the clinic is closed. I dont see anywhere in the programing that a voicemail feature is set for these two hunt groups to go to a voice mail.. also last night i made a couple changes and it acted like it went to the night service the 1st time I called in but about 5 sec after night service picked up it bounced to that voice mail mssg.. Please any help would be great. Like I said this system was dumped on me and the Company that installed it will not even answer my call's.

I had the Companyy that set this system up look at it finally and was told it would be fixed but it still is not working it goes to the closed mssg and then disconnects instead of forwarding to the answering service. Please any help would be great. Thanks in advance

Tom

 

[AZJeepGirl]

Are you trying to route calls after hours to an autoattendant or off site to the answering service or both?
Check your call flows in VM to see where they are routing the hunt group calls to. It sound like there may be a go to action in the vm for the group. What version is your 406 & your vmpro?

____________________________________
I'd rather be jeepin'! 0|||||||0

 

[ProviderReborn]

Give me more details on how it all fits together.

Where the I Call Route points. To what group, What members, forwards on the members.

How is the VM call flow made.



ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[tomwk]

The phones are set to forward to outside answering service at 5:00PM thru the voice mail system. I found the problem seems that one of my operators had entered a short code to forward on busy and that was keeping the system from going to service at 5.. I am not real sure why that would cause the problem but after I found it a turned it off it it worked like a champ. Like I said I am really new to this system. Is there a way to disable certian short codes from individual users to keep this from happening again? Thanks for the responces.

Tom

 

[PlatinumGuy]

Yes, user short codes over ride system short codes so creat the same short code on each user but set the feature as busy rather than the actual feature.

You could create a user right to do this if you want to apply that short code to alot of users without having to create it multiple times.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[ProviderReborn]

tomwk I have some learning material for you.
Its the best documentation I have come accross from the other systems I use.

If you need help from there here is another wicked resource.

Save this in your favourites.

http://marketingtools.avaya.com/knowledgebase/

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[tomwk]

Thanks!!

 

[ronCTS]

Has anyone have problems with the Incoming Call Routes time profile not changing to the night destination. I am running 4.0.7 on a 406V2? Can the time profile be set from 5:00 PM to 7:45 AM and loop over the 12:00 AM? Someone told me that you have to build two different times for it to work.

Thanks

 

[mattKnight]

No, the midnight rollover isn't implemented like that

You will need to build your time profile as 2 time ranges
i.e. 17:00 to 23:59 and then 00:00 to 07:45

Take Care

Matt
If at first you don't succeed, skydiving is not for you.