Time Out Error in Infoview

[RobbieB]

Hi, I'm running Crystal Server XI on an IBM Server running Server 2003 and when a user tries to run a rather large report through InfoView they get this error " An error has occurred: Request timed out. ". the time out is not from the database side because it is using a report server which does not limit query size. Is there a setting in Crystal Server I am missing? any help would be welcome.

 

[synapsevampire]

Check out:

http://support.businessobjects.com/library/kbase/articles/c2017487.asp

and

http://support.businessobjects.com/library/kbase/articles/c2016957.asp

-k

 

[RobbieB]

Thanks for the help but that is a different time out then what I am talking about. My problem iw when someone puts in the parameters to run the report and clicks ok the report runs for a couple of minutes but they get the time out error listed above. It is not timing out because they are logged on too long.