Time involved to update system

[jazwinner]

Generally speaking, how much time is involved for the following tasks on a non-redundant SX-2000:

1) Update the operating system
2) Activate feature dimension

I'm trying to determine the amount of down-time the users should expect.

Thanks!

 

[Lundah]

It will vary depending on the size of the database, but 2-3 hours would be a conservative estimate. Faster if it's a smaller database and performed by an experienced tech.

 

[jazwinner]

Is that the total time for the work? How much actual downtime is involved?

 

[Mitel100]

Because your system is a non redundant, your down will be from when you start the work.

Normal service will resume once you have restored the database, which is one of the last items to complete.

 

[Lundah]

Here's the steps and the time involved:

1. Back up database - 15-60 minutes, depending on size
2. Re-load system from new software RSD - 10 minutes (downtime starts here)
3. Re-format hard drive and install software from RSD - 45 minutes
4. License system, re-load to bring up on new software with correct options & dimensions - 10 minutes
5. Restore database - 30-90 minutes, again depending on size
6. Final re-load and initialization of Peripherals - 15 minutes

In reality, it's a good idea to make 2 backups to 2 different RSD disks before starting if at all possible, otherwise a bad/corrupted RSD could really screw up your day. Also verify that you can read and write to/from the RSD drive before starting, particularly if it hasn't been used in a while.

 

[jazwinner]

perfect - exactly what I was searching for, thanks for taking the time to provide the detail!