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Time in Reporting
- Thread starter KristenP
- Start date
picklemogg
Technical User
Are you looking at agent performance report showing total logged in time or agent login/logout report showing time when agent logged in?
- Thread starter
- #3
picklemogg
Technical User
Not sure if I understand the question correctly, but a monthly agent performance report would reflect total logged in time and total not ready time for the last month. There is probably more to your question?
- Thread starter
- #5
I apologize. I was not very clear in my question. I have created an incentive based on average time logged in per month. I am using an ODBC link to symposium to create the report. What I need to know is how symposium captures time data. In seconds, minutes, etc. I will have to convert it as an average to hours/minutes per day.
lretrievers
Vendor
Time is captured in seconds, in most cases.
- Thread starter
- #7
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