The TFTP error "NotFound" was received reading the configuration

[JFeemster]

I'm having trouble with communication between IP Office and Voicemail Pro Client 6.0 (44). I'm able to ping IP Office and connect to IP Office through VM Pro, but none of the users data is populating and voicemail isn't working.

A phone tech remoted in and ran Dbgview ong the VM Pro server and we found this error:

02/08 18:51:17.314 vmprov5s (09,4) 114c,1078: Requesting TFTP load of deltaconfig/vmail from 00E00705E60E (MASTER:192.168.5.200 - SLAVE:0.0.0.0 [INACTIVE]) [6.0 (8)]

02/08 18:51:17.315 vmprov5s (09,2) 114c,1078: The TFTP Error "NotFound" was received whilst reading the configuration. Check Voicemail Pro configuration (e.g. password)

Thanks.

 

[amriddle01]

Will be the firewall/AV blocking, or the system is not pointed to that pc as it's VM address

http://www.ipoffice.tel

 

[JFeemster]

Thanks for reply, no AV and firewall is disabled. IP is pointed to the correct VM server in IP Office.

 

[JFeemster]

Issue was with voicemail password. Previous phone tech setup a voicemail password in IP Office and we didn't have it for Voicemail Pro. I had to reset the security settings through console of IP Office. Once security settings were wiped, connected just fine.