Terminal Services - Disconnection Problems

[Cryptospy]

Here's the situation. I have multiple branch offices connecting to our terminal server to input data. Periodically they get disconnected. One particular location is having unusually high disconnection rates. All the clients are on either DSL or Cable connections. Our network in the internal office is well looked after with battery backed up networking hardware and local clients. I am assuming that the problem lies in the branch office. They are connecting (2 of them) through a linksys BEFSR41 gateway. Both systems have just been re-built (software wise) and seem to be very stable. Sometimes both clients get disconnected at the same time, other times, its only one. When it is both clients, in the connection manager, only one is recognized as being "disconnected", I must manually disconnect the other session. What else should I be looking for to track down this problem. Any suggestions would be greatly apreciated.

Cryptospy

 

[gbiello]

Every time one of our clients has a problem like this, I set up a couple of continuous pings (-t switch), one to the local gateway, and one to the router across the WAN. 99% of the time, you can see the remote connection in a repeating cycle of up for a few pings, then down for a few ('request timed out'). Also look at the response times. I email them a screenshot, and they call a trouble ticket to their ISP.

If it's not a PVC connection, as I'm sure you have here, I go so far as to trace out the route and see exactly which hop is flaking out.

If it's not a flapping line like this, I'd start looking at routers for dropped packets, or your TermSvr for utilization or something, but I highly suspect a flapping line.

Best of luck.

 

[Cryptospy]

Thank you for the reply. As I didn't have time to sit and watch my pings, I downloaded networkview and setup the ISP gateways and the local gateways at each location. I have found that an ADSL provider has not been having much luck keeping one of their gateways online. Now I have the IP, I'll be calling them toot sweet.

Cryptospy

Thanx again.

 

[Cryptospy]

Just a note to anyone who has been reading this thread: Check out MSKB Artical# Q216783

Cryptospy