Thanks Ucxguy,
I found this same blog after publishing this thread. Unfortunately it does not help my problem. I need to verify a configuration of the the QoS setting in the phone. These phones are out on an island and a ferry is the only way out to them. The customer is having issues with QoS. Since AVAYA took over the phones by default use 41 and 47 for QoS markings. Nortel always used 40 and 46. The network is set up for 40 and 46. Looks like I will send a guy out to verify and change if needed. While we are there we will run Net IQ testing of the network which i suspect is what the real problem is.
APDS, ACIS, ACSS
BCM, CS1000, IPO, AURA