Here's my situation:
We're in the need of running a screen-popping program through Avaya iClarity (or Softphone).
I have two extensions set up, one is a physical extension (8400 series) of 4435 the other is the softphone extension of 4436.
What I need to occur, is when someone calls the 4435 number, it somehow sends the callerid information to 4436 so that the screen-pop can grab it.
Anyone have any ideas?
We're in the need of running a screen-popping program through Avaya iClarity (or Softphone).
I have two extensions set up, one is a physical extension (8400 series) of 4435 the other is the softphone extension of 4436.
What I need to occur, is when someone calls the 4435 number, it somehow sends the callerid information to 4436 so that the screen-pop can grab it.
Anyone have any ideas?