T series IPO Woes

[emmitt2727]

So on a Nortel BCM, to park a call you hit a park button, the call is automatically parked in a slot(101). To pick up, you get intercom dial tone and dial 101, call connected.

Can this be duplicated on IPO? Customer parks calls all the time. They don't want to have to press *37*N# and *38*N#. Having it default to their ext # plus a digit is not ok either, because A. that is very random, and B. it will be more keys to press.

These will be T7208 phones, so they don't have the real estate to have 3 or 4 park buttons on each phone.

Any help or ideas would be great.

Ipo 7.o using existing t series phones. Standard mode not partner.

--------------------

 

[RYLSFAN]

i feel your pain. i haven't found a way around this yet either, so i am interested to find someone with an answer.

closest i have some is to make a 2 digit short code with N as the number. So the user can walk up to the phone and type in 601 or 602 where as 60 is the short code for call park and 1 or 2 is the park slot.

Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

 

[amriddle01]

Problem is it's an IP Office and will never work as the Nortel did, in this case it can't be cheated or emulated either, it's either transferring to groups with queueing on so you know the code to dial or use park buttons

http://www.ipoffice.tel

 

[emmitt2727]

If I put a call park button on a phone with no action data, shouldn't it let me specify the bin where it goes?

 

[biv343]

I've done the following. Build shortcode 101, feature unpark call, action 101. Build another shortcode *101, feature park call, action 101. To park, transfer to *101. To unpark, pick up the phone and dial 101. Repeat the codes for each park slot you require. If a receptionist who answers a lot of calls and wants visibility into the slots, add buttons to that phone for those slots.

Not sure who suggested this originally, but I found the idea here a while back. Nortel's park logic still makes more sense to me, but that's a decade of using it talking. (Flamesthowers down please...)

 

[mforrence]

We've used blv343's method for years - only using two-digit part locations. The downside of the original Norstar version is that it didn't work for analog stations as you couldn't see where the call was being parked.
Mike

 

[amriddle01]

Indeed, I can see the appeal of the Norstar/Nortel way of doing it, would be good if the IP Office worked that way and it probably could and still retain it's current way of working, they would only need to change the way it assigns the slots when using codes and buttons with no action data.....but they I doubt they will. You can always fire a GRIP request in to find out

http://www.ipoffice.tel

 

[emmitt2727]

Thanks for the ideas, I will see if I can massage them to work for the customer. The other issue is that it is not just the main recep who parks. People in many different departments park lots of calls.

When we put a call park button on a phone, the default one *37*N#, shouldn't it let me assign a slot? In playing with this yesterday, a call park button auto assigned a slot based on the ext and did not allow me to choose a slot.

 

[amriddle01]

No , it doesn't work like that, as per the second bullet point below:

Call Park


Allows the user to park and unpark calls. The button can be used in two ways, either associated with a specified park slot number or unspecified.

· When associated with a specific park slot number, the button will park and unpark calls from that park slot and indicate when a call is parked in that park slot. Similarly the Park buttons within application (for example SoftConsole, Phone Manager and one-X Portal for IP Office) can be used to park, retrieve and indicate parked calls.

· When not associated with a specific park slot number, the button will park calls by assigning them a park slot number based on the users extension number. For example, for extension XXX, the first parked call is assigned to park slot XXX0, the next to XXX1 and so on up to XXX9. The button will indicate when there are parked calls in any of those slots. On the T7000 phone, only a single automatic part slot XXX0 is supported.

· With a call connected, pressing the button will park that call using a park slot number assigned by the system based on the extension number.

· With no call connected, pressing the button will display details of any calls parked by the extension and allow their retrieval.

http://www.ipoffice.tel