system requires 11-digit dialing for local calls

[jasonbigler]

OK, I fully admit that I am a noob when it comes to phone systems, I was handed this beast and asked to fix a couple of things. The last item left to fix is the 10 digit dialing requirements. Our local CO has just started requiring 10 digit dialing and since this time our system has required us to use 11 digit for local calls.

Any help on this would be great, also please post syntax instructions as I am a complete noob.

thanks
jb

 

[bigindian65]

So what do you want to impliment? 10 or 11 going out?

Mato' Was'aka

 

[jasonbigler]

The end goal is to allow 10 digit for local calls and 11 digit for long distance.

so far the 11 digit for long distance works fine.

thanks
jb

 

[bigindian65]

well it should since that is what the users have to dial anyway for LD. So, are you wanting the users to not have to change how they dial local and the PBX take care of it for them? like now they dial NXX-XXXX for local? You can reference an RLI that sends out your NPA on all your local exchanges. Actually, if you look at your local exchanges in ld 90 - the RLI they reference - you would add a DMI in ld 86 that Deleted nothing and inserted your Area code. Is this what you want to accomplish, not change how the users dial, but add it for them? If this is all greek, do a search on NARS/BARS and/or GHTROUT - there will be a link to his website which offers a NARS/BARS tutorial

Mato' Was'aka

 

[GHTROUT]

I would have users in your firm dial the same way they would dial if they lived in a house next door. In other words, have them dial 10 for local and 11 for LD.

So, you need to dial 91NPA for LD and 9NPA is local (sort of).

A quick fix is to add your own NPA (3 digits) as an SPN pointed to the same RLI as your local NXXs (is it 775 or 702?)

So, look up NXX 222 in LD90 for example, and note the RLI.

Now add your 3-digit NPA as an "SPN" in LD90, enter the RLI found when you printed NXX 222



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[GHTROUT]

Ah, 801 I bet. You probably have 1801 as an NPA. So you would add SPN 801 and set the RLI to be the same as example NXX 222, (assuming example 222 was a local NXX to you before)

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[GHTROUT]

How to:

All of your work will be done in LD 90. This example assumes 801 is the new SPN needed for dialing local

Inquire:

REQ PRT
CUST 0
FEAT NET
TRANS AC1
TYPE NXX
NXX 222
(make a note of RLI value)


Add new:

REQ NEW
CUST 0
FEAT NET
TRANS AC1
TYPE SPN
SPN 810
RLI (enter what you saw in 222 above)
return to end


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[jasonbigler]

I agree the users should dial just as if they were at home (10 digit).

I did a simple summary on LD90 and I did not see any NPA with a value of 1801, but again being a noob I very well may have missed it.

Our local area code is 801 so on Monday I will determine what NXX 222 has for RLI and create a new SPN with a value of 801 with the same RLI value as NX 222, is this correct?

thanks again for all your help.
jb

 

[GHTROUT]

Yep, you are correct. If you can dial 9,1801 - then 1801 is in BARS somewhere today.

"222" is just a really common local exchange in every area code, so it's probably a good example NXX. You could also pick the first 3 digits of the 7-digit phone number for your company. That would be the definitive "sure bet".

~~~
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[jasonbigler]

Excellent! I finally feel that I am almost understanding this dinosaur of a PBX. Thank you GHTrout, I really appreciate your time and energy spent supporting this forum. I have fixed all 5 of my problems today with details from your site and various posts. However this one has kicked my butt. I will do this Monday morning and provide feedback on this thread.


thanks again,
jb

 

[jasonbigler]

I made the changes that GHTrout suggested but no go, all I get when I dial my cell with 10 digit is a busy signal. When I dial 11 digit it rings through.... any ideas?

thanks in advance,
jb

 

[bigindian65]

post the chgs you made - spn - and rli. At what point do you get a fast busy? after the whole dial, or after 810?? might need to set FLEN 10

Mato' Was'aka

 

[GHTROUT]

Also post the RLI you used as the "model" the one from NXX 222 or whatever.

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[jasonbigler]

I get a busy after a moment or two after the entire 10 digits are entered. It is like it is going to go thru but then reverts to busy signal. Before it would error before you completed the 10 digit dial. So we have made some progress. *yeah*

For the 'model' NXX i used 733 which is the prefix for the our office number. The RLI on this was set to 0

The SPN I entered was 801 (area code) the RLI I set to 0, as this is the RLI for the 'model'.

What is 'FLEN 10'?

 

[GHTROUT]

We still don't know all about the RLI unless you print/post it, or in lieu of that, tell us what the DMI value is, if any.

FLEN has to do with the length (quantity) of digits dialed. I don't think FLEN is needed in this application.

The busy signal occurring after some delay indicates the busy may not be coming from your PBX, but rather the telco.

You can prove the telco is sending the busy if you dial the Route Access Code (ACCD), then dial a 10 digit number. Dialing the ACCD eliminates BARS since you are "bypassing" the "dial 9" programming

~~~
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[jasonbigler]

How do I print out the RLI?
And how do I dial the ACCD in lou of the 'dial 9' programming?

 

[bigindian65]

ld 86
prt
0
rlb
rli - XX

ld 21
prt
rdb
on the route you will see ACOD - that is the number you will jump the pbx with, provided targ/tgar doesn't stop you.

Mato' Was'aka