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System Password reset

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GSmitherman

GSmitherman

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I was given an Octel 250 to see if it would work. I am able to get it to boot (The hard drive was in the wrong slot). The system gave no errors when booting up. I do not have the password to log on the system. Does anyone know how to reset the password? I am thinking Avaya would have to log on and reset, but am wishing I get lucky! Thanks.
 
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If I recall my Octel 250 correctly, there are two system manager mailboxes that should have two different numerical passwords for accessing both the system and their corresponding mailboxes. If they are both lost then you have a very large expensive paperweight on your hands. However, in my experience the passwords were often set to 99999 & 99998, not sure whether it was 5 or 6 nines.
Other more knowlegeable people on this site will correct me, I am sure.

Jonathan
 
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You may want to try the serial number as the password some people used that. But if that does not work you are SOL.

The only way to get it back it to initialize the system

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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Does anyone have steps to re-initialize the system? Thanks
 
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You will need to get the eng bit turned on. The system will need to be up and connected to a line that can be called or a modem hooked up so the bit can be turned on before you can initialize the system.

You may want to get someone that knows how to do this to initialize the system if you have never done this before. The docs for this should be on the CD.



Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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If you have a password from another mailbox on that system, there is a way to get in.
 
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I'd like to know how to do that if you care to elaborate.

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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In the System Status Table (SST) there is a value that contains the System Managers Mailbox user record (UR).
If you have a known mailbox, you can edit the SST and replace the System Managers Mailbox UR with the known mailbox, then the password will change along with the mailbox number.

To do this, you have to have knowledge of the SST, and editing files in an off-line mode.

However, in this case, the post was "I was given an Octel 250 to see if it would work." So, they probably don't know
any mailboxes or passwords. The best thing to do would be to initialize the system.
 
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you work in Octel TAC at some point kxboy? have you tried that recently as I think the last few releases of Aria stopped that SST writing stuff (I could be wrong). I've not done that the Aspen days
 
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I have seen several references to 'turning the engineering bit on' in a few of these threads and I recall being told many years ago (1996) that it was possible to do this by calling the main number and then dialling " C date C " ( where date is entered as dd mm yy). Not easy to do on an ordinary' phone, but OK with a DTMF generator. Is this still possible on the old Octel 250?

Jonathan
 
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John-The sequence you are referring to will turn on the service bit, not the engineering bit. And it's a little more complicated than "C date C". If I remember correctly it's #C then C mmdd C then 2. You also have to time it exactly right otherwise you just get dropped. There is a Procomm script floating around that'll do it.
 
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Is it possible to explain the difference between the 'service' & 'engineering' bit please.

My background was VMX 200 etc but I have done some work on Arias and am keen to learn more.

Thanks

Jonathan
 
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The service bit is always on if you login using the modem.

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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Jonathan-If I remember correctly there is an appendix in the I&M manual that shows what utilites can be accessed with the service bit, and which you need the engineering bit for. Most things that you need to do service-wise just require the service bit which as Ken points out is on by default when you go in through the modem port on either a 250 or 250. The engineering bit is necessary to do things like have patches loaded and activate feature bits.
 
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Kxboy

I am glad ou reminded me of that. I had completly forgot that you could do that as it has been a few years and i am getting old.

Thanks

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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All,
I have extensive experience with Aria and O250/O350 systems. I can perform all these taks mentioned here, but it is not something that can be easily communicated. In fact, when I was mentoring other techs in my former company (an easy guess), the requirement was that I would explain it all to them, show them by typing it myself, then observe them making changes (mostly to the SST) at least 3 times, all before they were allowed to perform this on their own.
1) There is a way to get into the Aria without having the Pri SM Mbx pswd or the 2ndary SM Mbx. There are absolute requirements that must be known in order to "crack" the Aria.
2) The engineering bit can be turned on during the boot up process, but like it was mentioned before, if you dont know or have experience editing offsets, then better off leaving it to us who can and have done this before.
3) The engineering bit allows additional sub-menus, commands, and functions to be run/displayed.
4) If your Aria does not boot and you do not know which drive (0 or 1) the system drive WAS, then try using disk drive slot 0 and boot it up. If that fails (usually with a serial number issue), then move the system drive to disk drive slot 1 and it should boot there. This presumes the system drive is a system drive from the system your are trying to boot up. In other words, one cannot take a system drive from machine "A" and try to boot it up in machine "B" when "B" has an additional system drive. The drives have disk drive serial numbers written to each drive.
5) The number of digits in the SM Mbx password is admin'd in the system as a minimum. It can have up to 15 digits. I have seen a few 3 digit systems, most are either 4 to 6 digits. Yes some even use the serial number from the placard on the back of the machine, and sometimes the SN is repeated once (Ex: 1357913579).
6) One can edit/change/write the SST and is not dependent upon a release. 1.0 up to & including 3.11.05-1.
7) The service bit can be turned on by the string stated above by KenM. However, the engineering bit requires either a reboot and edit of memory/SST offsets, OR, a Win 3.1 PC (386 of course!) with a dialogic card and the engr bit SW floppy disks to be installed.

I would be happy to assist someone further if needed.

Pat
 
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