System Image for Catalyst 3000 needed

[maxxuk]

Hi there,

I have managed to hose the system image of my Catalyst 3000 Switch, which I recently bought second-hand. It now comes up with "Cisco Catalyst Boot Firmware P/N 57-1327-02, Copyright 1995" and "- System image is invalid. Download required."
I have tried to download a replacement from Cisco's website and also searched the web for many hours now, but cannot find anything suitable.
If anyone could please help me with this, I would really appreciate it, and I am willing to pay for a copy of the correct system image software, if necessary!

Many thanks in advance! maxx (maxxuk@btopenworld.com)

 

[hexn]

Max,

You need to call Cisco's tech support. They will help you download a new image and walk you through the installation.

 

[maxxuk]

Many thanks for your advice INIKIS, will try it, although I really wonder wether Cisco's support will be helpful towards a "small fish" like me.....we'll see, I'll call them tomorrow and provide feedback about how helpful they were.

Regards,

maxx

 

[jgercken]

You can only get access to the images on Cisco's website if your company subscribes to their support services. Cisco usually will give you 1 free TAC case. Give em a call at 1-800-553-NETS and have your switch's serial number ready.
-Jeff ----------------------------------------
Wassabi Pop Tarts! Write Kellogs today!

 

[baddos]

Cisco will treat any size "fish" with respect. They are great in the tech support departmnet. The only thing wrong with them is their website and their prices.

 

[maxxuk]

Many thanks JEFF and BADDOS, this all sounds a lot better than what I am used to as regards support in general, maybe CISCO are the big exception I haven't come across, yet- we'll see.
I agree with you BADDOS, their prices are definitely beyond the reach of a private customer, and their web page is quite badly structured, just reminds me of those related to banks, insurances and public transport..

However, again MANY THANKS!

Regards,

maxx