jasidija
Technical User
- Mar 4, 2007
- 84
... anybody using this application/solution on top of their Nortel PBX/Symposium platform? We've got it on top of Symposium 5.0, CS1000M 4.0. Just curious who else has gone through hell...
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Symposium Web Center Portal w/TAPI
- Thread starter jasidija
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hell is right. in 6 month, a team from nortel could never get the web portal to work more than a day or 2 withouth the damn thing crashing. myself and 2 other soon quit the company because they refuse to give up on the product and expected us to work 24/7 to fix the issue.
Any product that requires a reboot every other day should not be release to the public. Any product where the manufacturer of the product states that, "meh, we don't know, we just reboot", shouldn't be release to the public.
good luck
Any product that requires a reboot every other day should not be release to the public. Any product where the manufacturer of the product states that, "meh, we don't know, we just reboot", shouldn't be release to the public.
good luck
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- #3
jasidija
Technical User
- Mar 4, 2007
- 84
What I've found is that the Nortel "Professional Support" team that was on our site knew the product, but they didn't know servers.
So, while the application may have been configured correctly, they had things like the database on the same (only 4Gig) drive as the server's Operating System.
And they were not flushing their log files. I don't even think they knew how many log files they had running.
One of our servers, after they left, still had a paging file (like - a place where Windows runs a cache of memory on the hard disk) that was defined with such a low maximum size, the processes couldn't all run within the server's operating config.
As with any new Call Center suite of applications, whether it be Nortel, Cisco, etc... the hardware specs, including partitioning and directory allocation during install are, needless to say, critical.
Sorry to hear you had a bad experience. We were headed that way, but luckily our I.T. business unit is set up so that the Telecom team works closely with the Windows server team and the network team. We've really implemented much more than just a telephony solotion - it encompasses as much project resources as the next biggest revenue generating app. It's too bad when I.T. managers just see it as simply a Telecom solution/problem.
Hope your new journey is less stressful.
Anybody else dealt with Symposium Web Center Portal?
I'm curious if anybody has ever imported their corporate Exchange directory into the SWCP address book?
So, while the application may have been configured correctly, they had things like the database on the same (only 4Gig) drive as the server's Operating System.
And they were not flushing their log files. I don't even think they knew how many log files they had running.
One of our servers, after they left, still had a paging file (like - a place where Windows runs a cache of memory on the hard disk) that was defined with such a low maximum size, the processes couldn't all run within the server's operating config.
As with any new Call Center suite of applications, whether it be Nortel, Cisco, etc... the hardware specs, including partitioning and directory allocation during install are, needless to say, critical.
Sorry to hear you had a bad experience. We were headed that way, but luckily our I.T. business unit is set up so that the Telecom team works closely with the Windows server team and the network team. We've really implemented much more than just a telephony solotion - it encompasses as much project resources as the next biggest revenue generating app. It's too bad when I.T. managers just see it as simply a Telecom solution/problem.
Hope your new journey is less stressful.
Anybody else dealt with Symposium Web Center Portal?
I'm curious if anybody has ever imported their corporate Exchange directory into the SWCP address book?
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