Symposium report to show button pressed?

[lilabell]

Hi all,

I have an agent that is getting calls delivered when he should be in break mode for 30 seconds. The calls are being delivered one after the other with out the break. I verified that he is not pressing the in calls button on his 3905 phone, he said that he is not. I am not able to duplicate this issue when I log on as this agent and put calls through. It is always giving me the 30 second break when I am testing.

This is what I have tried:
replaced the phone
rebuilt the phone
gave him a new position ID

He still says that he is getting the calls during his break.

What I wanted to know is if there is a report that can show that he is getting the calls during his break and if there is a report that shows that he is pressing a button and if so what button so that I can verify he is not pressing in calls at the conclusion of the call?

Thank you for your help,

Lilabell

 

[phonz1]

try your post in the symposium forum

 

[lilabell]

Oh that would make sense huh.....

Thanks!

Lilabell