Symposium Report on HOLD TIME

[KevinsDad]

Does anyone know where to find the Hold Time in a SYmposium report? We are using Version 4.2 and would like to see the elasped time an agent puts a call to a skillset on hold and maybe even the avg. hold time. The NTP's show where time is pegged as hold time but doesn't tell where to find it on a report...................

Much appreciation to any help!

 

[Supernn]

I don't know if it's in a standard report, but you can find it in the AgentPerformanceStat view (HoldTime)