Symposium integration with Aspect's workforce management application

[Any1canc]

Looking for some help with symposium's real-time data connection with Aspect's real-time adherence application. I know how it's to be configured on the Aspect side of it but absoultly no idea on the Symposium piece. Any help or documentation would be appreciated.

 

[Milesprower]

SCCS Release? Web Client or Classic Client?

 

[Any1canc]

Thanks for response, sorry I'm clueless about Nortel stuff but it is what is.
Anyways this is what i can find CCMS version is 6.0.0 ot sure at this point but ia believe it's using classic client.

 

[FONEGUY]

We too are in the process of installing Aspect WFM with SCCS. If someone else has had experience with this intergration any help or documentation would be greatly appreciated .Thanks !

 

[Milesprower]

OK with CCMS 6, you use CCMA to admin the system. However, there is still a "lite" version of the classic client. Usually, you would set up a user id and password on this "lite" client so that the WFM system can log into the CCMS and pull the real time data it needs.

The exact detailed information should come from Aspect. They have to work with Nortel to get access to the Real Time data and make sure they work with each Nortel software release.

Many times the local Aspect rep will not be up on the latest and refer you to their remote support in Nashville. Either way the Aspect WFM representative should provide you with any requirements they need to work with Nortel. Sometimes you need to be firm with them or escalate.