sx200icp simple questions 1

[SAFricks]

Novice user so please be patient. 2 questions:
1) what is a "major alarm" status on the CDE MAIN MENU?
2) On what form and how do I configure the system to allow us to dial *82 - caller id block disable?
Thanks in advance for your help!
Scott

 

[PolarB]

wow!!! I can get 2 external lines at the same time now... maybe more!!!

You're our hero over here!

I'm guessing that "ret-to-svc" somehow revives the busied out lines?

Thank you very much

 

[pandabear1]

check your alarm status at the top right side of your screen when you access the switch, it should be at "no alarm", confirm this. The ret-to-svc return the trunk to service after a busy out. I would check the status of this switch periodicaly to make sure the trunks do not go into busy out again. One reason for this is open trunks on loop start and/or reversed trunks on ground start.
My pleasure.

 

[PolarB]

Noticed that right away. "No Alarm" is there now. We actually got 3 lines on at the same time.

I think I might understand as to why we were getting "External Line Busy" all the time. Our main dial-out line was 10/13/09 and it was /10, /11, /12, /13 that were having issues. Would that mean that 10/13/10 would be the 2nd line to dial-out for everyone here once the /09 was being used? If so that's probably why we couldn't call out more than once.

Do you know what's wrong with bay 7 at all? The other screenshot I posted? Should I do the "ret-to-svc" on this as well?

FYI. My boss said we shortly started getting this problem after the phone company came in to play in the wiring closet for another company in the building. I wonder if they disabled 4 of our lines, which busied them out (like you were saying) and then our Mitel Box just blocked them out due to them being faulty.

Thanks again.

 

[pandabear1]

I did not notice anything in the screenshot you posted about bay 7. Open jumpers in a wiring closet will cause cause your same trouble. External busy is exactly what it says, all external trunks are busy for whatever reason whether busied out or actually someone on them. Trunks 1, 2, 3, and 8 looked ok according to your screenshot but they could have been busy and you can see that in the same way you looked before thru Reports etc., actually you can see exactly who is talking on them also.

 

[PolarB]

Excellent, thanks for all the info.

So where it says "Busied Out" in the

http://users.efni.com/~gagnonpi/mitel/bay7.JPG

screenshot is normal? I guess it just forwards to the other extension and that's what it's designed to do.

I still have much to learn as you can see. What manuals do you recommend that I should get to better learn our Mitel Phone System? I have the Technicians Handbook Release 3.0 and whatever came on our CD when this unit was purchased back in 2004.

 

[pandabear1]

see the screenshot now (second thing to go is the eyes), what devices are 2016 and 2021, see if they are in a hunt group or something like that, "interflow" could mean out of an ACD path , but not sure, lets see where these two extensions are setup. You could try re-to-svc on 2021 on spec and see what happens. We can remove the call forwarding off of 2021 remotely but not at this time as we do not know the application for it

 

[pandabear1]

we should not leave the busyout alone until we understand why. Does the customer know why when you call that extension it intrflows and what did it do before?
Are you cerified? Mitel on Line if you are certified has all the docs other than that the tech handbook is an excellent resourse. What else do you need "features"?

 

[PolarB]

I'll look into what these are tomorrow morning. The work day's done here in a few minutes.

I'm not certified, but I'm getting training on this phone system on December 21st. I will try to get as much info I can (manuals and such) from the trainer, or links to online ones if possible. Maybe I'll get a login to Mitel on-line if I'm lucky.

I'm not sure if by "features" you mean what we have on our lines? We have voicemail, caller id, a 6110 server and I believe that's pretty much it. We're basically setup like a mini call center.

Have a good night (unless it's already night over there for you).

Take it easy.

 

[pandabear1]

where are you?. Features are what the switch can do i.e. call forwarding and a whole host of user features and functions.
If you are getting training from Mitel you will get access to there website.

 

[pandabear1]

can you start a new thread as this one was started by someone else and it is getting lenghy and two different problems, thanks.

 

[pandabear1]

possibly bay 7 is a phantom bay, I use them all the time, we can determine that and hopefully more in the new thread.