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sx200icp simple questions 1
- Thread starter SAFricks
- Start date
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1
- #2
pandabear1
Technical User
major alarm means you have exceeded one of the set alarm thresholds i.e. over 20% of lines or trunks unavailable. You can see the thresholds in maintenance if you log in with the installer username. Look under "system" - "set" - "alarm thresholds".
*82 would be programed in the nested for "show strings" of form 2.
*82 would be programed in the nested for "show strings" of form 2.
- Thread starter
- #3
Thanks VERY much for the tips. Another question. In the MAINT / SET / ALARM_THRESH / LINES, I have Bay # 2 showing 12 of 12 devices unavailable and Bay # 3 11 of 11 unavailable. Ideas/suggestions?
Also, I do not see "show strings" on form 2.
Regards,
Scott
Also, I do not see "show strings" on form 2.
Regards,
Scott
pandabear1
Technical User
when you see 12 of 12 unavailable that means all 12 are not working, do you have sets programed and not connected?
show strings is in form 26, sorry typo error on my part.
show strings is in form 26, sorry typo error on my part.
pandabear1
Technical User
are you familar with programing ARS, say forms 20 to 26 for an example?
- Thread starter
- #7
I'm not familiar with ARS. I looked in the digit strings and found the following:
011 ³ Unknown ³ LOCAL ³ LIST ³ 1 ³<
³1XXXXXXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³2XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³3XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³411 ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³4XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³5XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³611 ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³6XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³7XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³8XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³911 ³ 0 ³ ³ ³
Where would I indicate *82?
I can't think of anything that's "programmed and not connected. Is there an easy way to identify these devices?
Again, thank you very much for your help.
Happy Thanksgiving,
Scott
011 ³ Unknown ³ LOCAL ³ LIST ³ 1 ³<
³1XXXXXXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³2XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³3XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³411 ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³4XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³5XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³611 ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³6XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³7XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³8XXXXXX ³ 0 ³ LOCAL ³ LIST ³ 1 ³
³911 ³ 0 ³ ³ ³
Where would I indicate *82?
I can't think of anything that's "programmed and not connected. Is there an easy way to identify these devices?
Again, thank you very much for your help.
Happy Thanksgiving,
Scott
pandabear1
Technical User
I want to make sure I got this right, you want to or don't want anyone from dialing *82?
Post form 23 and form 20
Post form 23 and form 20
pandabear1
Technical User
post form 24 also.
The way this works is per your example:
a 1+ call will go out List 1 (form 24)
form 24 is a list of routes, routes are form 23
form 23 has the trunk group and cor group (restricted sets) and digit modification i.e. delete digit 9
form 20 is cor group that contains the cor/cors (restrictions)
Now for the alarms. You have identified that 12 of 12 devices are unavailable in bay 2 to start with and this same procedure will work with your bay 3 devices. Go to maintenance:
reports-show-status-bay/slot/cct and enter 2/1/1 and the display will show you the status of each circuit, there is a page down key (9). This will give you a better idea of what is alarming and then go to CDE to see what is on those bay/slot/cct.
Hope this helps, if not we will get through this.
The way this works is per your example:
a 1+ call will go out List 1 (form 24)
form 24 is a list of routes, routes are form 23
form 23 has the trunk group and cor group (restricted sets) and digit modification i.e. delete digit 9
form 20 is cor group that contains the cor/cors (restrictions)
Now for the alarms. You have identified that 12 of 12 devices are unavailable in bay 2 to start with and this same procedure will work with your bay 3 devices. Go to maintenance:
reports-show-status-bay/slot/cct and enter 2/1/1 and the display will show you the status of each circuit, there is a page down key (9). This will give you a better idea of what is alarming and then go to CDE to see what is on those bay/slot/cct.
Hope this helps, if not we will get through this.
Hi There - A couple things I noticed, it looks like your ARS is set up as pretty much unrestricted. This is evidenced by the fact that 911 calls (Unrestricted obviously) go out the same path as your international calls. This would indicate that you are probably only using one entry in the Digit Modification Table. Also, it seems based on what I see that you dont use any COR rules as everything seems open (Again assuming that if everyone can dial 911, than everyone can dial international)
You can "unblock" every call by going to your ARS: Digit Modifcation (Not to be confused with form 53) and insert a *82 in the colum that says "Digits to be inserted" this will un block every call that goes out.
Now - a whole new set of questions to consider. Since you are using lists I would assume you are using multiple PRI's or a mixture of analog/digital lines etc. What is your Telephony set up? What type of Trunks do you have? If you have digital trunks are they using an NSU or an embedded card. Its possible that we can set up some nifty Caller ID type stuff. For example - we can make the CID show up as one number for all the people in Sales and as a different number for all the people in service etc etc. Not sure if thats something you'd be interested in but its good to know it is easy and exists.
Happy Thanksgiving!!
You can "unblock" every call by going to your ARS: Digit Modifcation (Not to be confused with form 53) and insert a *82 in the colum that says "Digits to be inserted" this will un block every call that goes out.
Now - a whole new set of questions to consider. Since you are using lists I would assume you are using multiple PRI's or a mixture of analog/digital lines etc. What is your Telephony set up? What type of Trunks do you have? If you have digital trunks are they using an NSU or an embedded card. Its possible that we can set up some nifty Caller ID type stuff. For example - we can make the CID show up as one number for all the people in Sales and as a different number for all the people in service etc etc. Not sure if thats something you'd be interested in but its good to know it is easy and exists.
Happy Thanksgiving!!
pandabear1
Technical User
when calls go to lists, even the same one restriction can and does take place. The list must be seen to determine any restriction.
Hello pandabear,
I'm having a similar problem as to what SAFricks was having...
Major Alarm has been on for a while....
Trunk Alarms....Bay 1 showing 8 devices, 4 unavailable...
Line Alarms... Bay 7 showing 2 devices, 2 unavailable...
We've noticed people having trouble calling in and we keep getting "External Line Busy" when trying to dial out....
Any help you could provide would be appreciated.
I'm also pretty new to IP Phone systems and Mitel. We have the SX-200 ICP with Mitel 5220 IP Phones....
I'm having a similar problem as to what SAFricks was having...
Major Alarm has been on for a while....
Trunk Alarms....Bay 1 showing 8 devices, 4 unavailable...
Line Alarms... Bay 7 showing 2 devices, 2 unavailable...
We've noticed people having trouble calling in and we keep getting "External Line Busy" when trying to dial out....
Any help you could provide would be appreciated.
I'm also pretty new to IP Phone systems and Mitel. We have the SX-200 ICP with Mitel 5220 IP Phones....
pandabear1
Technical User
the other post was at powerup with a new system to him, what is the history to your problem as that alarm can mean more than one thing.
pandabear1
Technical User
check your logs and see what they say first, in maintenance under 7 for logs then read all.
Well it started in late Sept, and that's all I know. We have had no access to the phone system until last week, so as of last Wednesday is the first time I've ever logged into this thing.
It was just flashing Major and the day that started we had trouble dialing out. Basically if there's 1 person on the phone here (we have 17), then we have to wait because the phone will just say "External Line Busy" once you dial a phone #. I'm not sure what else to tell you as I don't know very much.
We had Bell come in to check the lines and they said all the lines were fine, so it is probably something to do with this box.
It was just flashing Major and the day that started we had trouble dialing out. Basically if there's 1 person on the phone here (we have 17), then we have to wait because the phone will just say "External Line Busy" once you dial a phone #. I'm not sure what else to tell you as I don't know very much.
We had Bell come in to check the lines and they said all the lines were fine, so it is probably something to do with this box.
pandabear1
Technical User
if you go back in the logs what do you see? Possibly the trunks have busied themselves out and the logs would indicate that i.e. "can't seize trunk". You can look at the status of the trunks in maintenance by going into Reports-status-bay/slot/cct and then enter the bay/slot/cct of your first trunk i.e. bay 1 slot 8 circuit 1 and view the status. It may show busyout, make note of what the hardware and software status is of each trunk. If you have in the descriptor "no seize alarm" the switch will busy the trunks out if it cannot access them after 3 attempts.
Question - what type of trunks do you have, Pri/analogue etc.?
Question - what type of trunks do you have, Pri/analogue etc.?
Wow you sure know your stuff 
Looks like the problem may have started on July 18th...
2006-JUL-18 09:06:26 ONBOARD ASU
Can't seize t
2006-JUL-18 09:06:26 ONBOARD
Busied out
2006-JUL-18 08:49:04 ONBOARD ASU
Can't seize t
2006-JUL-18 08:49:04 ONBOARD ASU
Busied out Alarm Code = 151
Here's a screenshot of what it's saying about the 8 phone #'s we have.
How do I find out if they're PRi/analogue? I'm guessing analogue since on the wall there's 8 phone numbers written down in which I can plug a regular telephone in to test...
Looks like the problem may have started on July 18th...
2006-JUL-18 09:06:26 ONBOARD ASU
Can't seize t
2006-JUL-18 09:06:26 ONBOARD
Busied out
2006-JUL-18 08:49:04 ONBOARD ASU
Can't seize t
2006-JUL-18 08:49:04 ONBOARD ASU
Busied out Alarm Code = 151
Here's a screenshot of what it's saying about the 8 phone #'s we have.
How do I find out if they're PRi/analogue? I'm guessing analogue since on the wall there's 8 phone numbers written down in which I can plug a regular telephone in to test...
^^ When I call 2016 my phone says "Interflow" and the 2021 says "Fowarded" and that just sends me to voicemail.
These are the two Line Alarms that are going.... 100% Unavailable on Bay 7.
pandabear1
Technical User
super great snapshot, the trunks are analogue as they are on your ASU and by the bay/slot/cct you have indicated, there are many other ways to tell also.
Go into maintenance and then diagnotics- more-ret-to-svc-bay/slot/cct and then enter the appropriate ones, from your logs is shows the following:
1/13/10
1/13/11
1/13/12
1/13/13
lets do these ones and then go from there.
This has not determined why they busied out but I have seen the Telcos do cable repairs and have the trunks down for awhile and cause this. We can return these to service and monitor the trunk.
Go into maintenance and then diagnotics- more-ret-to-svc-bay/slot/cct and then enter the appropriate ones, from your logs is shows the following:
1/13/10
1/13/11
1/13/12
1/13/13
lets do these ones and then go from there.
This has not determined why they busied out but I have seen the Telcos do cable repairs and have the trunks down for awhile and cause this. We can return these to service and monitor the trunk.
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