SX200 ICP>Auto Attendant 1

[jabbo99]

I've set up an auto attendant that uses 1 single digit mailbox which is mailbox #1. It's going to be used to transfer off net to an external reservations number. I've set up mailbox #1 as follows:
MBX#1 Type:Transfer Name: Reservations: Extension 634
Extension 634 is set to up to call fwd always to abbreviated speed dial bin 106.
Abbreviated speed dial bin number 106. Digit Strings= the reservations toll free number

I call into the a trunk that is terminating to my VM pilot #
AA answers
I push 1 for Reservations
I hear: You are being transferred to Reservations(mailbox name I recorded for mailbox #1)
It rings once and then I hear silence for a few seconds
The auto attendant answers again.

 

[jabbo99]

Nevermind, I figured it out. Two options weren't enabled in VM COS that should've been.

Thanks

 

[jabbo99]

I've got another question but this time it's in regards to the general mailbox (0).
My clients system greeting states that if callers want to leave a message in the general mailbox, press 0. The problem with that is in my call rerouting table, I have station dial 0 and priority dial 0 set to an LDN key. The LDN key is set up Guest Services. So when guests press 0 on their phones, they will reach the LDN key programmed on the console and sub attendant phones. Therefore, when a caller reaches the AA and pushes 0, they're going to be transferred to the LDN key. That would be fine except for the fact that the hotel is a seasonal property.

How can I set up dial 0 to transfer to the general mailbox? I'm thinking tenanting but the general mailbox set up by default with the SX200 to dial 100 in form 19. So I'm assuming that it's somehow linked to tenant 1. Is there a way to change the tenant for the general mailbox? Or, am I going to have to create another tenant and then reassign all of my guest room extensions to that tenant?

Thanks!

 

[kwbMitel]

For your original task you do not need an extension forwarded. Simply put the Speedcall access code as the extension for mailbox 1

For number 2, what are you using Night switching for (if anything)

Dial zero can be directed to different termination points based on night service.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Thanks for the tip about #1. I'll change it to the speed dial access code so I don't waste an analog port.

N1 is programmed for the wireless phone. N2 is programmed for the AA. Day is set to ring to an LDN key per the customers request. The console will be set to N2 most of the time. What were you getting at?

 

[jabbo99]

FYI - I changed the extension of mailbox #1 to the speed dial access code but now the transfer won't work. The system audibles a message stating that the extension isn't valid. I'm thinking VM COS option needs to be enabled somewhere.

 

[jabbo99]

kwbMitel, I didn't hear back from you after i answered your question ("For number 2, what are you using Night switching for (if anything)")

Thanks

 

[kwbMitel]

#1 -VM may need option 245 enabled for access to Speedcall - but I would think that should already be there if it worked before.

#2 - you have answered what the inbound calls do with respect to Night Service.
[ul]
[li]Your earlier statements make it seem like you are not changing the internal dial zero routing via form 19[/li]
[li]When you say AA, are you talking about voicemail AA or are you using a Hunt Group AA?[/li]
[li]If VM AA, then simply define the dial zero routing for the VM in form 19 for the voicemail tenant.[/li]
[li]If Huntgroup AA, you may need to transfer to a station that is forwarded to zero and that stations dial zero routing is defined via its tenant in form 19.[/li]
[/ul]



**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Understood. I believe I'm using the VM AA but am not sure. I set it up according to the THB and the version (6) I have doesn't state a difference between VM and Huntgroup AA from what I've read.

I see and understand where I would program dial zero routing for VM and stations.

kwbMitel, as always you're input and feedback are greatly appreciated. Thank you for everything.

Happy Thanksgiving!

 

[kwbMitel]

You would know if you were using the Huntgroup method as that method requires very specific Speedcall setup and RADs (Not normal VM Ports)

Easiest way to know for sure is how long it takes to transfer a call

VM Autoatt needs several seconds to transfer the call

Huntgroup AA is instantaneous (or close enough so as not to matter)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

I let this one drag. I'm using VM AA as it takes several seconds to transfer calls. VM COS option 245 is enabled but I still get the same message stating that extension is invalid.

 

[jabbo99]

I figured it out. When I had the voice mailbox extension set to the speed dial access code, I tested the feature but the system kept giving me the message, extension isn't valid. I changed the programming back to an extension programmed to forward all calls to the destination number. It works. Still not sure why it won't work when the voice mailbox extension is set to the speed dial access code.

Thanks

 

[kwbMitel]

Sorry for leading you down a deadend

I've used direct to speedcall a number of times myself

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

No worries kwb. You've offered me much advice and helped me out many many times. You've never failed to extend a helping hand to me and probably others on this forum. I'm very appreciative of your thoughts and contributions to my threads.

Thank you

 

[jabbo99]

I need to retread this thread. Same topic different outcome.
I've set up an AA at another property.
MBX#1 Type:Transfer Name: Reservations: Extension 420
Abbreviated speed dial bin number 450. Digit Strings= the reservations toll free number
Extension 420 is set up to call fwd alwasys to SC450 81800xxxxxxx

I call the main number which terminates to vm pilot number and the AA system greeting.
I select option 1 which is MBX#1.
The system tells me "You're being transferred to (I hear the recorded name of the MBX#1)
There's a pause in which I hear silence
Then the system tells me "Begin speaking after the tone"

I've gone through my COS for extension 420 and voice mail on a line by line basis. Too my knowledge, all necessary options are activated.
I've checked my System Options and confirmed that Incoming to Outgoing Call Forward is enabled.

I called the main number, reached the auto attendant, dialed extension 420.
The system says: You're being transferred to a guest.
Next, the system states I'm sorry, the person you're trying to reach is unavailable at this time."
Next, the system tells me "Begin speaking after the tone"

I called the main number, zeroed out, reached the front desk attendant and asked her to transfer me to extension 420. She transfers me and I sucessfully reach the reservations toll free service.

I've made this service work at multiple properties. I've no idea why it won't work at this one. Any assistance is appreciated.

 

[kwbMitel]

More than likely the COR and/or COS of the VM ports do not allow unsupervised trunk to trunk calling

Setup a standard phone with the same COS and COR or the VM ports and try to transfer from there to 420.

If the call goes thru but you can't release - Check COS
If the call doesn't go thru - Check COR

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

I changed the COR of the VM ports to one which permits all types of phone calls. Calls still do not go through.
Thanks

 

[kwbMitel]

But that does not tell us what is failing or why.

That is why I suggested that you setup a phone with the settings so that we could gain an insight as to why it is failing.

We could keep guessing of course, but why would we want to?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Sorry I should've been more clear. I'm not on the property. I'm working with someone who's not always available. I'm changed the voice mail ports COR. I set up a telephone as you suggested but my contact hasn't been ready to test with me yet.

 

[jabbo99]

The problem was that the VM ports were NOT set to LD. There COS and COR were what they were suppose to be kwb. But, when I walked someone through checking each ports calling privelge through the console, each one was set to INT. After they were all changed to LD, the call forward off net began working. I'm not sure how this occurred as I've programmed other systems with off net call forwarding and haven't had a problem like this one. I must've goofed somewhere or the regional manager who's familiar with Mitel systems possibly changed them by mistake. Either way, checking VM ports in systems before I ship them to sites is now on my quality control check list.

Thank you everyone for your helpful input.