SX200 ICP>5540 Console

[jabbo99]

A console is unable to make LD calls. Possibly local calls as well(I'm waiting for confirmation). They get a fast busy signal. The other IP phones are able to place local and LD calls. I've checked the console's COR and it's correct. Is it possible that the console is being restricted somehow?

Thanks

 

[kwbMitel]

I do not believe the console is governed by the outgoing call restriction (option 32? in form 4)

How have you confirmed that the COR is correct?

Do you use Tenanting? If so does the console tenant have access to the Trunk Tenant?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

I logged into the system. Entered form 7-Console Assignments to check the COR and tenant. I'm not using tenanting at this site. All phones and trunks are sharing the same tenant.

 

[jabbo99]

I don't think it the console is governed by option 32 in form 4 either kwb.

 

[kwbMitel]

So Does the console have the same COR as a working phone?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Yes sir

 

[pandabear1]

change the console to the same as your sets? I am wondering if the console cos was setup to use forced account codes by mistake. Were you able to confirm the console could dial locally or not?

 

[jabbo99]

Yes, it is able to place local calls. The console and admin phones are set to the same COR. Admin phones can place LD calls. Console cannot.

 

[pandabear1]

change console to same cos as sets

 

[jabbo99]

10-4

 

[kwbMitel]

YUP, COS is capable of blocking the call.

The display should be indicating something as well.

I'm leaning towards user error at the moment. Have you seen this with your own eyes?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

No sir, I have not seen it with my own eyes. However, I asked him to email me what he was dialing. I did not tell him anything like, make sure to include the 9 because I wanted to know exactly what he dialed. What he dialed is valid. He included the 9+1_area code + number.

 

[jabbo99]

Now they're telling me they cannot place LD calls from the admin phones.

 

[kwbMitel]

All phones failing is much easier to comprehend at this point.

Not user error per-se but disinformation

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Exactly.

 

[jabbo99]

Troubleshot with the customer and I've discovered the following:
Admin phones could not make LD calls. Walked him through checking the calling restriction of an extension via the console. It was set to LD, but he could not place a LD call. I had him change it to INT, exit, then change it back to LD. He was able to make a LD call but got an AT&T carrier message.

I had him check in room 102 via the property management system. Went to the room and could not make a local or LD call. He got a fast busy signal. I had check the calling restriction for 102 via the console. It was set to INT. Why didn't the calling restriction get changed when the the room was checked in via the property management system? Yes, there's the possibility a problem exists with the iPocket connecting the PBX and PMS. However, I logged in to the system, checked ext 102 in form 9 and saw that a name was next to the room number. I asked my client about the name and it was his name. He checked himself into that room. So, I know communication between PBX and PMS is good.

I had him change the calling restriction of room 102 via the console. He went to the room and made a LD call and it completed it. No AT&T message! It gets weirder.

I monitored SMDR via MTCE during each call. When he called from the admin phone, after he reached the AT&T message and hung up, a record was produced. That confirms the call left the system. The same thing occurred when he placed a LD call from room 102, except the call completed and did not get the AT&T message.

 

[pandabear1]

do the admin and the rooms go out the same route and modify table? What is in the modify digit table for LD calls?

 

[jabbo99]

Yes.

 

[pandabear1]

do you know what is in the modify digit table for that route?

 

[jabbo99]

When I watched calls go out in SMDR yesterday, the numbers dialed looked fine: 9+1+Area Code+Number for both guest and admin phones.