Switching CLans 1

[cmeyer]

I have an old Clan a TN799C and a new Clan TN799DP and trying to switch IP hard phones to the new Clan and they won't take the new IP address. Both are in the switch as Half the phones work on the DP and the other half won't take the address change. The switch is an 8100 and the half of phones that won't change are most likly the first vintage of phones.

 

[cmeyer]

Forgot the switch is Communication Manager 2.0. recently upgraded from 9.5

 

[PBXTech]

so i take it that you are assigning the phone manually and not using dhcp?

 

[cmeyer]

I can reset the phone let it pickup a DHCP address, which is a reservation on windows 2000 DHCP server. It still picks up the old Clan even with the new Clan in the DCHP 176 settings. It won't take manually either.

 

[4merAvaya]

On the IP-Interface screen did you assign the default gateway? Can you ping the DP board from outside of the Definity?

Kevin

 

[PBXTech]

Run ‘status clan-port XXXXX17(board location)’ and check for Active Channel 1, Link Status, Service State, and Physical/MAC address.

Ping a remote IP. Run ‘ping ip xxx.xxx.xxx.xxx board XXXXX(new C-LAN board location). Also you can try and ping the board itself: 'ping ip 127.0.0.1 board XXXXX'.

 

[cmeyer]

I currently have half of my phone registered on the old Clan and the other half on the new clan. Both are functioning. I could not do a status clan-port, It said it was not administred. I help IP trunks running also on the DP, which are all working fine.

 

[PBXTech]

if you do a cha ip-i XXXXX(Board location) of the new C-LAN, does the info about it show? I'm sure that it is because some of your phones are registered to it.

All that you might have to do is to back the board out and reset it.

 

[cmeyer]

It does doe show the change Ip-interface XXXXX. Would the board just stop taking new registrations and mantain the existing registrations?

 

[PBXTech]

a C-LAN will support more IP end-points that what you think. its the MedPro that can only do 32 or 64, depending on the codec used.

 

[cmeyer]

When I did the status Clan each clan said sockets used 33 or so of 400. I assume 400 is the top end of endpoints.

 

[PBXTech]

yes, you are correct.

 

[AramHowe]

If DHCP has been already configured, Press Hold & 73738#(reset), IP phone will register to CLAN as DHCP Server assigned.
Actually, If two CLANS in the same Network Region, IP Phone will automatically register to the different CLAN according Load Balance Rule.

 

[cmeyer]

AramHowe, you get the star, I bet it is the load balancing. As I do the hold reset and still get the wronf(old) clan even with the new one in the DHCP.

So how do I change the Network Region as I would like to keep the old Clan in the switch even though I have no use for it now. I just figure it is safer in the switch than a box somewhere.