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Supervisor monitoring Agents
- Thread starter koobro
- Start date
- Thread starter
- #3
summerdike
Instructor
Make supervisor Serv parameter D1=1.(That makes him supervisor).
Make for supervisor in category Serv parameter D3D4=01.
Make Serv parameter of Agent's ADN (group member)Serv parameter D3D4=02.
While agent has ACD call going on (on ADN), from supervisor extension dial Agent's ODN, supervisor gets busy tone, then dial 4 on keypad from supervisor's extension.
______________________________
"Reload and Restart Requested
System Initiated"
Make for supervisor in category Serv parameter D3D4=01.
Make Serv parameter of Agent's ADN (group member)Serv parameter D3D4=02.
While agent has ACD call going on (on ADN), from supervisor extension dial Agent's ODN, supervisor gets busy tone, then dial 4 on keypad from supervisor's extension.
______________________________
"Reload and Restart Requested
System Initiated"
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